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39 Hang Bac , Hoan Kiem, Hanoi, Vietnam
23 February 2016
18 February 2016
눇Staffs are extremely nice!
15 February 2016
눇Three words: TONY TONY TONY. Tony was one of the managers at the Hotel and he honestly delivered the best customer service I have ever experienced, EVER. They all were extraordinarily nice, but Tony went above and beyond. I went to this hotel just before Chinese New Year for 3 days for business. Once I arrived and was settled into my room, I went out to get some lunch (to a lovely place Tony suggested). When I came back, there was something a little wrong with my room that I noticed. I informed the staff and Tony came up within a minute along with 2 other staff members and fixed the problem immediately. They were very apologetic and I said not to worry as it was minor. They responded with extraordinary care. The thing however that won Tony the best customer service award was the following day when I had a meeting on the other side of town. Because it was the last business day before CNY, Hanoi was CRAZY busy and there were no available taxi's anywhere. Tony waited with me outside the hotel to try and find a taxi, then we walked down to the main street and waited there. For 10 minutes we were unable to hail down a single taxi. By this stage I was going to be late for my meeting. Tony then offered to drive me himself to the meeting on the back of his motorbike. I refused but he insisted. He then drove me to my meeting, 25 minutes away and refused to take a tip. Incredible! I could not thank him enough and left him a CNY present before I left to thank him for the incredible service. I couldn't recommend this place enough. Great central location, comfortable rooms, fantastic customer service, definitely will book again when I'm in Hanoi next.
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