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94 Ma May, Hang Buom Ward, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam
1 June 2015
눇the staff here are amazing and so extremely helpful. I had my bag stolen earlier on in my trip in a different city and the staff did everything they could to help me obtain my police report of the incident. Nothing we asked of them was too big a task! We were also upgraded on our last night, the rooms were beautiful and every detail has been thought of! I would definitely recommend to anyone wanting a bit of luxury in Hanoi and will be staying there again if I return to the city.
31 May 2015
눇The hotel is located in the heart of old town - easy to walk around and close to the main touristic attractions. The breakfast was excellent and the hotel's restaurant provided us with the best dinner that we had in Vietnam. You can't miss it! We booked a 2-day tour to Halong Bay through the hotel and it was an amazing experience (with V-Spirit). Unfortunately my girlfriend exchanged her passport with another tourist by mistake (it was our fault). We only realized we were bearing another person's passport once we were at the airport. The hotel and V-Spirit worked together and sorted the situation very quickly. They brought the correct passport to the airport. We are very thankful for all the help. It could have been a nightmare.
31 May 2015
눉the room was a little smaller than expected
눇Excellent service, incredibly helpful and friendly.
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