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Ha Long Road, Bai Chay Ward, Quang Ninh Province, Ha Long, Vietnam
15 August 2016
눉Staff poor - following a problem we asked to see the duty manager. He had gone home at 3pm, obviously not the definition of 'duty' manager - a bottle of wine was sent up to our room shortly afterwards but we never did get to see the manager. Restaurant food has some unique definitions - a ciabbatta ham and cheese toastie was definitely served as a ham and cheese roll, although the chef really would not accept that - restuarant is expensive as well. Service is exceptionally slow (including 45 plus minutes to be brought a diet coke and a sprite) Biggest issue was with the actual facilities. The pool has a bar but we did not see this open at any point for the 4 days we were there. The pool should have been open until 10pm at night, but they hire it out for private events which meant by 3pm we were forced to leave and had spent nearly an hour having work men carry furniture across in front. Dreadful view - building site/ temporary homes across the road. We would not stay here again.
눇Great pool, excellent spa and good range of breakfast
13 August 2016
눉Bad view, have a construction in front of the hotel and not near to the beach Noisy from tour and hotel's guess Location not convenient, nothing much to do at the hotel and not near any restaurant Reception not good - ask for convenient store to buy water but recommend the far one although have the near one next to the hotel
눇Nice seafood buffet Good service waiter/waiter
14 August 2016
눉Wifi wasn't always great. Staff were slow - we waited 20/30 mins for our two drinks at the pool bar. The Square Restauarnt was pretty average and overpriced, as was breakfast.
눇Very comfortable bed. Great views from room and pool area. Clean.
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