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17 Nguyen Van To Street, Hoan Kiem, Hanoi, Vietnam
June 14, 2016
눉Internet got little bit unstable during last few days.
눇We've stayed here for 24 nights. We've selected this hotel because it was strategically located close to destinations we needed to visit. We arrived at around 2 am and the staff was there to welcome us. The fast check in definitely was appreciated in the middle of the night, after 2 flights. Breakfast is included in the room rate. It consists of tea/coffee, fresh fruits, fresh juices (you can get as much as you want) and 12 dishes you can select from (pancakes, french toasts, fried eggs, Pho, etc). Food was good. Every floor has 2 Wi-Fi routers so it's always close to your room, thus signal is good. Speed was okay too, and it was stable. Beds were a bit hard, but still comfortable. Who we'd like to commend the most is the staff. It's probably just about the friendliest hotel staff we've ever encountered. Always willing to help, always smiling and they have moderate English skills (which seem to be quite rare in Vietnam). Another thing we totally didn't expect is for them to show up in our room with a birthday cake and sing Happy Birthday for me on my birthday. That was very nice of them. and I won't forget it any time soon. Special thanks go to Mr. Lee! Overall, this is a very nice place with friendly atmosphere. We definitely recommend it to anyone planning to visit Hanoi and would like to stay in Old Quarter. Should we visit Hanoi again, we are sure of where we will be staying.
June 9, 2016
눇We stayed at many hotels in Vietnam and all of them had fantastic service but this place would have to be the best. Perfect location and the staff all have very good English. They never tried to rip us off or anything like that and genuinely wanted to help us. They helped us sort a top end cruise at an affordable price and upgraded us after staying for a couple of nights. Air conditioning was so good, almost too good (my girlfriend kept moaning she was cold, can you believe it)
May 31, 2016
눇Friendly & supportive staff
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