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1 Hang Hom Street , Hoan Kiem, Hanoi, Vietnam
1 April 2016
눇Staff we excellent and helpful when our plans changed, they gave us our room early when we arrived after a long flight, organised taxi, trip to Halong Bay and train tickets. The room and breakfasts were good and location is excellent for exploring by foot.
1 April 2016
눉We are not fussy travellers but found this hotel to be the worse of our entire trip from HCMC, to Hoi An, to Hanoi. The room was dirty, definitely hadn't been hoovered for a long time there was dust and bits of dirt pooled up in the corners, you couldn't walk around barefoot. There was a used plaster on the bathroom floor and the vanity cabinat had marks of dirt worked into it. The beds were very hard and the pillows were huge and rock hard, we couldn't sleep on them i used my travel pillow. Breakfast is a vast but strange slection of dry creamy cakes and cold cooked greasy meats; all we could eat were the eggs which still made us feel sick as they were swimming in half a cup of oil. Bless the staff they did really try, there was a lot of options but just nothing nice. Overall, we thought we'd get something decent for this price but based on reviews and walking around the area it seems we could have got the same quality at a cheaper place - the stars mean nothing so I suggest finding somewhere cheaper or splashing out for something a bit more expensive that's fabulous, this hotel is definitely not mid range.
눇Location is perfect, right in the heart of the old quarter. Staff are fantastic, very lovely and friendly and want to do anything to help you. The manager was also very accolodating saying he would hold a room for us and our luggage free of charge while we went to Ha Long Bay, although we didn't take him up on his offer as we went elsewhere.
30 March 2016
눇Amazing service from all the staff!! We especially loved the bun cha lunch that one of the staff procured for us from the best little local spot, she was so sweet and ended up having to wait 40minutes...well above the call of duty for hospitality services. Great recommendations, lots of tour options and a good location. Excellent value! If we're back in Hanoi we'll definitely return for another stay with the Symphony, great breakfast too!
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