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Reviews of First Group Hole in the Wall 3 stars

Umthombe District, Mquanduli, 5082 KuGqangushe, South Africa

#1 of 1 hotels in KuGqangushe

Guests' Choice

Review score

Based on 527 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.2

  • Facilities

    6.6

  • Staff

    7.9

  • Value for money

    7.1

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Showing 1 – 25

  • Reviewed: 15 April 2024

    7.0
    Good
    • Business trip
    • Couple
    • Budget Twin Room
    • Stayed 1 night

    There is no wi-fi in the room and the bed wasn't the most comfortable in the world. There are a lot of beggars on the other side of the fence, so if you leave the property to go to the beach, you will need to get passed them (and they don't leave you alone)

    We chose the budget option, and that's what we got. The room is small, no TV or wi-fi, but it is very clean, the water pressure in the shower was amazing, and I felt very safe there. The staff is very friendly, specially the people working in the restaurant/bar. The food was plenty and very delicious. The location is really good, right at the beach, and it's a short walk from there to the Hole in a Wall.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    7.0
    3. ⁠ We had a great stay, we are definitely coming back
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    2. The kitchen wasn’t clean, with dirty dishes& unclean sink, there was no adaptor in the room so we were unable to charge our phones

    1.The hotel room was clean, nice and spacious, the location is just perfect either way great views and lovely sea breeze

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Facilities just needs some Maintenance

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Great place to stay and so many activities to do.
    • Leisure trip
    • Couple
    • 1 Bedroom Chalet
    • Stayed 4 nights

    Restaurant was pricey.

    Stunning view. Comfortable rooms.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    6.0
    It was a bit disappointing when we got there at first, but the scenery was worth it.
    • Leisure trip
    • Family with young children
    • Two Bedroom Apartment
    • Stayed 3 nights

    The units needed a little maintenance

    Unfortunately not all the units had a see view, but the scenery when we walked around was breath-taking.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Wish I visit again the stay felt so good
    • Leisure trip
    • Group
    • Budget Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The staff is very nice and the swimming pool is very neat. There's care by the bar they don't keep you waiting.

    Stayed in February 2024

  • Reviewed: 21 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We booked at a group, but at arrival, they messed up the booking and did not want to accommodate us. Then they did a shift change, and Zandile Vilakazi made it possible for us to have a great time. Connie Somgidi also went out of her way to help with everything. The stuff is not very accommodating unless you get the ones that wi go out off their way. The we booked 4 rooms, 3 off the rooms windows was broken and was replaced with carton. The wind came straight through it. The Maintance on the property is very much needed.

    The vibe is so chilled... the freedom... the sea... the restaurant and that it is in a closed place.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Bike trip 2024
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The road was not great. A lot of gravel road if you don't drive via coffee bay. Warning to all please be careful regarding stray animals on the road!!!

    The staff was super awesome. Thanks to all.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Three Bedroom Hotel Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The road to the place is not good it need to be fixed .

    The place is by the beautiful ocean and the mountains are beautiful. It adventurous.

    Stayed in March 2024

  • Reviewed: 16 February 2024

    6.0
    Not worth the trip…
    • Family with young children
    • 3 Bedroom Chalet
    • Stayed 5 nights
    • Submitted via mobile

    The bedding had stains on it. Some of the window handles were broken off. Our front sliding door was broken. The kitchen tap was broken. And what is very concerning is that the gas bottle is inside the chalet(Not outside!!!) and even worse it was leaking gas. If we didn’t smell it, I do not even want to think about what could have happened if we went to sleep…One is not permitted to bring your pets YET there are stray dogs trying to come into your place, I could not even leave the door open so we had to barricade it. They were literally sitting and waiting for a crumb to drop, and then would fight among each other, that frightened my children. During Loadshedding the generator only worked once. When the power went off, we had no signal. And the last day we were without signal for no reason. There is absolutely no communication from the staff. Cupboards smelled wet. Shop inside is overpriced, no way I am going to pay R25 for a small chocolate. Beds were uncomfortable and just in general felt unsafe. And the roads that lead up to the place is terrible. It may at one time have been a gem,…

    We loved the view.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 Bedroom Chalet
    • Stayed 7 nights
    • Submitted via mobile

    Did not like the price for food and drinks. You drive to Coffee bay and then get a price difference of almost. 30 to 20 rand. And it was always dirty at the bar and restaurant. Not enough staff they busy behind the bar and dont clean the tables afterwards.

    The rooms was nice and big.. and the location was really beautiful

    Stayed in December 2023

  • Reviewed: 30 January 2024

    7.0
    awesome place , life time experience
    • Business trip
    • Couple
    • One-Bedroom Chalet 36
    • Stayed 2 nights

    light bulbs not working , fan not working, upper fridge not working at full capacity , no towel mats in shower only 2 bath towels , wife slipped. terrible road getting there Im still waiting for my tax invoice promised to me because there printer wasn't working

    accommodation lay out , views , beach

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • 3 Bedroom 6 Sleeper House
    • Stayed 3 nights
    • Submitted via mobile

    No TV. No wifi The rain came through the roof on the children's room where there were bunk beds 2 padlocks for the gate with different keys, we struggled to open the gate

    Stayed in January 2024

  • Reviewed: 29 December 2023

    6.0
    Pleasant
    • Couple
    • 1 Bedroom Chalet
    • Stayed 6 nights
    • Submitted via mobile

    Understaffed during peak times, unfriendly staff.

    Beautifull scenary, comfartable accomodation.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    8.0
    One of the best places to take your family for a holiday.
    • Leisure trip
    • Family with young children
    • 3 Bedroom Chalet
    • Stayed 3 nights
    • Submitted via mobile

    The upkeep of the accommodation units need attention. The locals tend to be a bit irritating, trying to sell you crayfish and fresh sea food.

    The location is outstanding, and the views are phenomenal.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The wifi did not work despite going to reception three times and being told I would get feedback. There was blood stain on the sheets in main bedroom. The fact that the restaurant is the only one to go to in the area, means that the menu could be bigger or specialise in the menu you do have. Food was average.

    The trip to Hole in the Wall with KK

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Three Bedroom Hotel Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Floor on the other room was not tiled

    Facilities for the kids were super, close to the beach and also window on the wall

    Stayed in November 2023

  • Reviewed: 14 November 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • 1 Bedroom Chalet
    • Stayed 2 nights
    • Submitted via mobile

    1st the lady at reception gave us a room without even checking if it’s in good condition or not….after I complained and explained because of dirt around the room I almost slipped she gave us another room

    Stayed in November 2023

  • Reviewed: 28 October 2023

    8.0
    It was good
    • Leisure trip
    • Couple
    • 1 Bedroom Chalet
    • Stayed 1 night
    • Submitted via mobile

    WiFi that can only be access when you recetion and rooms with no Tv

    Everything was good

    Stayed in October 2023

  • Reviewed: 26 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 Bedroom Chalet
    • Stayed 1 night
    • Submitted via mobile

    The room could have been cleaner. There were quite a few people hanging around outside the fence line that made me feel uncomfortable.

    The location of it was good - it was really the only option in the location. The facility seemed fairly safe.

    Stayed in September 2023

  • Reviewed: 21 September 2023

    7.0
    It was good
    • Leisure trip
    • Group
    • Two Bedroom Apartment
    • Stayed 2 nights

    The prices on the bar and food is very expensive. Not what you would expect at this type of resort. The quality of the food was good but just over priced in my opinion.

    Venue was great, it was clean and the staff were on the ball. We had an issue with the earth leakage in our unit but once reported to the reception, maintenance was there very quickly and sorted out the issue

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Come for the views, stay for the vibe.
    • Leisure trip
    • Group
    • 4 Bedroom Chalet
    • Stayed 2 nights
    • Submitted via mobile

    Bar prices were absolutely ludicrous, not all guests are foreigners that can afford those prices. The staff looked extremely unhappy and were very unfriendly.

    Absolutely gorgeous views from our doorstep! Our accommodation was clean, every room was spacious and water pressure was divine. Will definitely be back again! We stayed at Bayview Nr 2.

    Stayed in September 2023

  • Reviewed: 18 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Two Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Everything. The location. The roads gave improved 👌

    Stayed in August 2023

  • Reviewed: 15 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 Bedroom Chalet
    • Stayed 6 nights

    The units can do with an upgrade - eg warped kitchen door under the zink

    Stayed in July 2023

Showing 1 – 25

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