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D487 Mooi River, 3300 Mooirivier, South Africa
9 January 2016
눉The place need an upgrade to be called a 4 star boutique hotel. The staff was slow and did not attend to guests in dining room at all times. They double booked our room and only told us that evening at dinner which was embarrassing. The GM of the hotel came to us at breakfast the morning we had to leave and congratulated us for our 35th wedding anniversary and told us he believe we were upgraded with another room and that they had something special planned for us that evening. We realised he was totally misinformed and when we enquired about this we were told by the manager that they have confused us with another couple. Nobody did anything for us. How poor.
9 January 2016
눉The suites were grubby. The bathroom was unpleasant (no glass tumbler available or vanity kit provided). The suites could be more modern. No telephone connect ion with main house except through mobile phone. No proper laundry facilities (no iron or ironing board available in the room). No air conditioning. No bottled water in the room or bar fridge. No room service either. No eating or drinking allowed in the rooms.
눇The staff were excellent.Quick responses to any request. They made the stay very pleasant. The grounds were well maintained. The food was excellent although pricey.
7 January 2016
눉Excessive amount of FLIES
눇Tranquil facilities and accommodating staff
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