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118 Katherine Street, Sandown, Sandton, Sandton, 2146 Johannesburg, South Africa
March 26, 2015
눉The reception and reservations staff were appalling. We asked to pay for our room up front... It ended up taking 4 emails and 3 phone calls to achieve this simple request (you would think they would be keen to be paid in advance!?). We did not receive a response via email at all, despite contacting the hotel through our booking link and also via the hotel contact form. The first time I phoned, I spoke to a woman who took my credit card details over the phone and said she would send a confirmation email. No payment was deducted and no email was received. I phoned again and the reservations lady seemed concerned about our last phone experience. She assured me that I would be sent a credit card authorization form. Again, I did not receive anything. It was only after the third attempt that we were able to pay for our room. We were further dissappointed when my husband and I arrived and were offered a twin room, rather than a double (which we had booked). I told the receptionist that I had booked a double room, and she abruptly told me 'no, you booked a twin room'. I expressed doubt that I had booked a twin by mistake, and she again insisted that I had booked a twin. Once we got to our room, I checked our booking and we had booked a double as I thought. It is a shame that we had such a negative experience since the other hotel staff we encountered (bar and restaurant) offered us good service. After our experience, I would advise travelers to stay here only if you do not need a guarantee on your room size and type, and if you don't require reliability for any services offered from the front reception desk.
눇Nice room, clean, good location.
March 24, 2015
눉The package price that was given to me.
March 24, 2015
눉The lights (both lamps) in room 610 were not working so it was really hard to make my way around the bedroom without tripping over something. Wasn't a train smash but would have received you a 10/10 from me.
눇I liked everything about the hotel it was true value for my money.
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