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Corner York and Gladiator Street, Rhodesfield, 1627 Kempton Park, South Africa
29 January 2016
26 January 2016
눇The location, the staff and the food
27 January 2016
눉The building and decor are pretty enough, but this is a miserable hotel - made so by the staff, specifically. We were put in a smoking room without having asked for one (disgusting), but the real insult came when we asked the staff to heat up a meal which we had bought earlier in the day (before checking in) as there are absolutely no facilities in the rooms. We had specifically gone to our favourite Indian restaurant to enjoy their food one last time, but the staff at the Protea looked at us with disdain as if we were too poor to eat at their (crappy) restaurant. According to them, there was not a single microwave in the entire building. The oven was in use and there was just no way that they could warm up our food for us. When we then asked for a plate and some cutlery, so we could at least eat our food cold, we were told that they would charge us R 40 for borrowing them! Furthermore they tried limiting us from bringing our own wine into the hotel. It's a hotel, not a bloody restaurant. Every member of staff, including management that we spoke to was completely uninterested and insulting to boot. Our experience at this hotel has ensured that we will never, ever sleep or eat at a Protea hotel again.
눇The fact that it is next to the airport so we did not have to spend a minute longer than we needed to
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