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  5. Reviews of Ruslamere Hotel and Conference Centre

Reviews of Ruslamere Hotel and Conference Centre This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

14 Langberg Road, 7550 Durbanville, South Africa

#38 of 40 hotels in Durbanville

Guests' Choice

Review Score

Based on 384 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.6

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 24, 2024

    7.0
    DISSATISFACTION TO NOISY PEOPLE WHILES OTHERS REST
    • Business trip
    • Family with young children
    • 1 Bedroom Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Neighboring clients were really noisy.

    Facilities

    Stayed in March 2024

  • Reviewed: March 24, 2024

    6.0
    Pleasant
    • Family with young children
    • 1 Bedroom Executive Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    There were lots of glitches like the stove was not working and the aircon remote was not working. But was fixed after requesting which was great.

    The location and amneties

    Stayed in January 2024

  • Reviewed: March 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 Bedroom Executive Suite
    • Stayed 4 nights

    Despite the promise that Wifi is still available during load shedding, that was not the case. In fact, the Wifi went down for several hours even outside of load shedding. Initially when checking in, it took 10+ minutes for someone to come to the desk despite multiple staff members walking passed. Restaurant was minorly dirty. We initially booked a larger room and asked for another room because it had a bad odour that didn't go away after opening windows. To the hotel's credit, they moved us immediately to another room, albeit smaller, which we didn't have a problem with.

    Enjoyable stay. Decent location, good sized room with DStv, Wifi, enough storage space, air-conditioning and kettle.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    My stay was very nice. It was value for money.
    • Leisure trip
    • Solo traveler
    • Luxury Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    The distance between the guests rooms and reception is a bit far. Same applies to the restaurant.

    I didn't take the breakfast. I did go through the menu at the restaurant, it seems ok to me. The location is very good. Very quiet area. Staff were very helpful and friendly.

    Stayed in March 2024

  • Reviewed: February 22, 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Very impersonal service, no one is really bothered about you or anything really. And seriously, 2 eggs on roll and coffee breakfast costing R150! Madness! Such a lovely setting and location but no one does anything to make you feel welcome or even just happy that there are guests. Broken items i.e. a flaming hairdryer reported, but no one seemed too bothered bout it. Not a good feel to service im the place. So sad.

    Peaceful setting

    Stayed in February 2024

  • Reviewed: February 20, 2024

    6.0
    Gorgeous place, front desk staff could be nicer & more friendly & welcoming
    • Leisure trip
    • Couple
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    We had a problem with ants in our room, & they bit us. When we complained about it the lady Marion at reception just said oh yes we know about that problem

    Lovely grounds, tranquil & pools were amazing

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • 1 Bedroom Executive Suite
    • Stayed 1 night

    Service is a little slow

    rooms were super comfortable.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    6.0
    Good value for money.
    • Business trip
    • Solo traveler
    • Luxury Studio
    • Stayed 4 nights

    The decor and feeling.

    The room was self-catering equiped, well fitted with everything you need. The interior is just old fashion but still good value for money.

    Stayed in January 2024

  • Reviewed: January 30, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 Bedroom Executive Suite
    • Stayed 15 nights

    The whole property is in need of maintenance, it is a little rundown. The food from the restaurant was was very underwhelming and quite pricey. We ordered toasted sandwhiches to have in the room and they got the order wrong twice. The food was also cold

    Very friendly staff

    Stayed in January 2024

  • Reviewed: January 26, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • 1 Bedroom Executive Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Water noice in rooms early mornings Insects in room

    Breakfast great. Staff friendly

    Stayed in January 2024

  • Reviewed: January 25, 2024

    7.0
    The facility do need some TLC.
    • Leisure trip
    • Couple
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The lounge area smelled very stuffy

    Location

    Stayed in January 2024

  • Reviewed: January 24, 2024

    7.0
    Good location with a comfortable stay.
    • Business trip
    • Solo traveler
    • Luxury Studio
    • Stayed 1 night

    Restaurant did not serve the best quality food. The TV only had local channels and no Network TV was offered. The shower door was broken a bit and did not portray a well kept facility.

    Location was good and the bed was spacious and I slept well.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 1 Bedroom Executive Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked the executive suite and asked for a cot which I was emailed that it would be all ready however when we checked in we had no cot and we were in a loft not the executive suite, when questioned the one man at the front desk just said its basically the same. The rest of the staff were however friendly and helpful. Next time I'd like to get the room I actually booked.

    Very peaceful, comfy bed and swimming pool was great and relaxing.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    8.0
    Great stay at Ruslamere Hotel
    • Leisure trip
    • Family with young children
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There was only 1 fridge in 1 of the 2 rooms booked. There was no view of a garden, but we also did not spend enough time in the room for it to negatively impact the room. Coffee station could be "upgraded."

    Clean and very comfortable. Staff was welcoming and thoughtful. They had our air-condition running upon our arrival on a hot day. Overall it was a very satisfying experience.

    Stayed in January 2024

  • Reviewed: December 29, 2023

    6.0
    Happy
    • Leisure trip
    • Solo traveler
    • Self-Catering Studio
    • Stayed 1 night

    No kettle, no milk in room, bathroom bin was still full for previous guests rubbish.

    Stunning, huge and comfortable bed.

    Stayed in December 2023

  • Reviewed: December 19, 2023

    8.0
    If I have to go to Durbanville again, I would be happy to stay there.
    • Business trip
    • Solo traveler
    • Luxury Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    My colleague had some difficulties with hot water but that was rectified.

    Beautiful rooms with a beautiful pool. Good breakfast facilities too.

    Stayed in December 2023

  • Reviewed: December 11, 2023

    8.0
    Very good and enjoyable. The staff was the best
    • Business trip
    • Solo traveler
    • Luxury Studio
    • Stayed 4 nights

    The gardens and outer walls of the building could be neater. The little fridge in the room could not keep the ice from melting, especially during loadshedding.

    The room was very nice. The location of the property was very good for my visit. The staff was very friendly and helpful, also in the restaurant.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Property Standards are dropping. Cleanliness. Staff do not assist you to your room they give the key and expect you to know where all rooms are. Staff member eventually assisted me, looked as if he was just helping out and possibly worked in the restaurant, i paid cash and he asked if i want my change.

    Stayed in November 2023

  • Reviewed: November 28, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The noise from the room next door. The walls are paper thin and battled to sleep all night with the severe snoring of the person in the room next to me.

    Friendly staff.

    Stayed in October 2023

  • Reviewed: November 18, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • 1 Bedroom Executive Suite
    • Stayed 2 nights

    we had the steak for dinner which wasnt too good. needs some work.

    Rooms were really comfortable. Breakfast was great.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Economical well located stay
    • Business trip
    • Family with young children
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nice bed and comfortable room

    Restaurant not complementing room.. room upstairs that could be difficult for older people

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Self-Catering Studio
    • Stayed 2 nights

    We were exceptionally happy with our stay and loved the little restaurant

    Stayed in November 2023

  • Reviewed: November 2, 2023

    8.0
    Very good
    • Solo traveler
    • Luxury Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    No mini fridge in the room, I stayed for a few days and would have liked a fridge.

    The room is very nice, and the staff are very friendly.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    7.0
    It was relaxing and quite.
    • Leisure trip
    • Couple
    • Luxury Studio
    • Stayed 1 night
    • Submitted from a mobile device

    We visited twice before and the cost was still aligned but what we got felt watered down. The electrics in the room was weird and we struggled to get everything on, the Light fitting at the bedside was flickering and had to be on to use the usb so I had to unskrew the bulb. Breakfast was messy. We made use of the buffet and the food was cold, milk was off and there was no butter. When I asked about it, I was told it was finished. Sorry for the feedback but do not think it was up to your expected standards

    Dinner was great, room was clean

    Stayed in November 2023

Showing 1 - 25

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