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Morgenster Avenue, 7130 Somerset West, South Africa
16 March 2016
25 February 2016
눇Please let me take this first opportunity to comment on Willowbrook House after a very long return journey to New England. I had a good rest at Willowbrook following two weeks of travel between Joburg, Kruger Park and the super madhouse environment of old Long St Cape Town. My original reservations were made with booking.com and further communications via e-mail with Lisa (over the period of about 6 months prior to my stay) and it was already an indication of a very competent hotel executive who cared about her guests Lovely property in a natural setting with a very warm welcome from Maggie. Excellent lunch and dinner the day of arrival and a fully cooked English style breakfast the following morning. I decide then to take all my meals in house during the next three days staying @ lovely Willowbrook . Also Dee was exceptional host in Lisa's absence over the Saturday and Sunday W/E. However I saw her verbally abused by an angry couple who arrived in a foul mood. Complained about the booking process and found same meal I was very much enjoying not too their standards and departed in angry huff. Terrible behavior ! I am not sure of the outcome of this event but as retired Human Resource person what I saw was Dee simply doing her utmost please the ungrateful. (shameful) Finally tell both Pumpkin and Boniface of intention to return soon and I will always remember their kind attention to my food and comfort with good laughs at meal time.
22 January 2016
눉Very poor pool ,food at breakfast not under cover.
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