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How can I find out about offers and promotions?
The best way to receive information on offers and promotions is
through our monthly bulletin.
Youâ€™re not registered?
If youâ€™re still not registered, join our
BinterMÃ¡s programme how and start to receive our best offers
and promotions directly by e-mail. Go to â€œMy
profileâ€ in Services and click on User registration.
You are registered?
If you are a registered user and are not now receiving the monthly
bulletin, follow these steps:
Identify yourself with your user name and password,
Check the â€œI want to receive offers and promotions
" box at the end of the form.
If the box is already checked, please ensure that the e-mail address
you entered in your record is correct and that our bulletin is not
being treated as undesired mail (spam) by your e-mail service provider.
If you have already checked this, contact our online assistance service
Purchase a ticket
How can I know the flight times?
For scheduled flight times, choose the route and the dates and you
will see a list of the times for that search. To use this service, go
Can I request special services through bintercanarias.com?
The special services, such as wheelchairs, transport of animals or
special luggage, must be requested from the Binter Canarias Customer
Service by calling 902 391 392 or 902BINTER
How do I request a wheelchair or an extra seat for a mobility impaired
After the ticket has been issued, a wheelchair must be requested by
calling 902 391 392 or 902BINTER. After you request is confirmed, you
will be contacted by telephone with information.
An extra seat cannot be requested in this service. To request one,
contact our airport sales offices of your usual travel agent here for
Can my guide dog travel with me?
If you travel with a guide dog, it will be carried in the passenger
cabin according to the airlineâ€™s rules. The guide
dog will not be included in the count of animals in the cabin and no
charge will be made for it.
Can I travel if I'm pregnant?
Airlines advise against travelling when more than 32 weeks pregnant and
up to seven days after giving birth. In any case, on all Binter
Canarias flights, the passenger must sign a liability waiver freeing
the company from any event that may arise due to her condition,
whenever the customer is 28 weeks or more pregnant. This liability
waiver will also be required if the customer wishes to fly within the
seven days after giving birth. The liability waiver must be filled in
the check-in counters before flying.
How many babies can travel with me?
Only one baby can travel per adult. The maximum number of babies on
board is limited by the type of aircraft and is therefore subject to
confirmation. If the babyâ€™s reservation cannot be
confirmed after the ticket has been issued, our operators will contact
For further information, contact our Service Centre on 902 391
392 or 902 BINTER
Can I carry on food for my baby?
Baby food can be taken on board for use during the journey
(including the outward journey, the stay and the return journey) by
showing them separately in the security controls but not in the
What are the requirements for an unaccompanied minor?
Minors under 5 cannot travel alone.
Minors aged five or over and under 12 must be accompanied according
to aviation rules and for their own safety.
For minors of 12 and over and under 18, accompaniment is an optional
For safety reasons and to prevent any interferences with the
aircraft's electronic communications and navigation equipment, and to
prevent annoyance to passengers, the use on board of portable radio
equipment, both transmitters and receivers, cell phones, compact disc
players, video cameras, laptop computers, remote control games and
devices with light emitting diode (LED) screens is forbidden.
If you have any of these items in your checked luggage, remember
that they must be switched off.
Purchasing in Binter Canarias
What do I need to purchase tickets in bintercanarias.com?
To purchase tickets in bintercanarias.com you must be adult and have
a Visa, Mastercard, Maestro o Clavecard credit card. If you need to
purchase frequently or for other persons, we suggest you join as a
registered user to access the advanced functions on our Web site.
Can I purchase for other passengers?
Yes, you can purchase tickets for up to nine passengers in the same
Can I purchase tickets for other persons with my user account? How?
You can purchase tickets for a passenger other than the registered
user. When you reach the section for entering the passenger
information, the registered userâ€™s information
appears by default. You must delete these data and replace them with
those of the person who will be flying.
Can I purchase a ticket for an unaccompanied minor?
Yes, you can purchase for unaccompanied minors with our
unaccompanied minors service. Search for the flight for the child only.
Our service consists of personalised accompaniment for embarkation, the
journey and the arrival of these minors, who will be supervised by
handling staff and Binter Canarias cabin crew.
Minors under 5 are not accepted for unaccompanied travel. For
children between 5 and 12 the accompaniment is obligatory.
Can I reserve on the Web site without paying for the ticket or its
Tickets can be purchased immediately only when paid for with a
credit or debit card, so that currently reservations cannot be made
without issuing a ticket on our Web site.
How can I find the cheapest fare?
The cheapest fare is easy to find since it is in a green square.
How can I find the cheapest offer between an origin and a destination?
The best way to find the cheapest offer between an origin and a
destination is to check the â€œFlexible
datesâ€ box in the flight finder to show the offer for
prices with 7 days of the dates entered.
How can I pay for my tickets?
We accept 4B, Visa, MasterCard, Maestro and Clavecard cards.
Payments are made with a secure Web page with a Secure Socket Layer
(SSL with 128-bit encoding) certificate issued by VeriSign.
Is the purchasing secure?
Purchasing in bintercanarias.com is fully reliable and secure. The
entire purchasing process is undertaken using https protocol with a
certified secure socket layer to guarantee secure data
When should I check "Flexible in dates" in a search?
Check the â€œFlexible in datesâ€ box when
you donâ€™t need to travel on a specific date or when
you want to find the cheapest fare within a search period of 7
Can I apply the Canary Islands residentâ€™s discount
when searching for a flight?
Yes. Simply by choosing â€œResidentâ€
passengers in the search will apply the relevant discount to all
adults, children and babies resident in the Canary Islands. Remember
that you must accept the Canary Islands residence conditions for the
applicable discount to take effect.
How can I find a flight with prices for special conditions?
By checking the relevant box â€“
â€œAll university students,â€
â€œEveryone under 29â€ or
â€œEveryone over 60â€ - in the flights
search. The results page will show a message in blue to invite you to
see the tariffs within the â€œPersonalisedâ€
tab. Remember that all passengers must meet the chosen requirement to
enjoy discounted flights.
Can I apply the large family grant when searching for a flight?
To apply the large family subsidy when searching for a flight, check
the â€œLarge familyâ€ box on the Web page.
Remember that you must prove your condition as large family during
purchase by filling in the passengersâ€™ information
Choice of flight
Where can I find information on the flight?
To see additional information on the flight, such as its duration,
the company operating the flight and the type of aircraft, click on the
flight number in the list of available flights.
How can I see connecting flights?
To see connecting flights for the chosen sector, click on "See
connecting flights" above the â€œDeparture | Arrival |
Sector | flight" panel.
What is the cheapest available tariff?
The cheapest available fare can easily be recognised since it
appears in green.
Why do different prices appear in the same column?
To facilitate the display of all fares, some have been grouped into
categories. Because of our commitment to transparency with our
customers, we always offer the cheapest available fare within this
category so that it is possible that several prices appear in it.
What does the â€œPersonalisedâ€ tab mean?
And Flights and more?
The Personalised tab appears for searches with special conditions
such as universities, those over 60 and younger than 29 or for certain
search conditions such as a search for four or more passengers, for an
adult and child or for an unaccompanied minor. The Flights and more tab
appears in certain searches when there are offers for combined
Can I acquire tariffs for points if I am not a BinterMÃ¡s
Only members of our BinterMÃ¡s programme with sufficient
balance may benefit from the fares charged to points.
The price that appears in the flight selection is for a single
passenger or for all?
The price that appears in the flight selection is for all the
passengers. The summary in the right margin also shows the tariffs an
details of the tariffs, tax, charges and final price details for all
passengers for the choice.
Is the â€œFinal priceâ€ all-in?
Yes, the final price is all-in and is the total of the chosen
tariffs and the charges. The price also includes the Canary Islands
residentâ€™s and large family subsidies if these
options were chosen for the search.
How can I see the breakdown of the ticket price per passenger?
To see the breakdown of the price per passenger, click on the
â€œSee breakdown of route and amounts" link in the
How can I change a search?
To change a search, click on the "Change search" link at the top of
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