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The customer service

Entry way was cute. That’s about it.

Nice staff

Location!

The check in was so easy… The extra mile with the drinks and snacks… Perfect

Location was perfect for me , walkable to everything I needed

great location, comfortable bed

I did NOT like my stay at La Quinta. I checked in, and less than four hours later, my wife had to take alprazolam because the smell gave her an instant headache, and I had to go find lozenges, for my throat became really I tried to stay because I did not want to complain but I just couldn't sleep. There were cockroaches in the fridge and in the drawers, and the nightstands and headboards looked like someone had a machete and chopped them. I was holding the headboard while trying to lift the bedspread and got a splinter. My wife took a shower and water from the roof was dripping on her while she was in the bathroom. The smell would not go away, and there was about two inches of space below the door to the room so we could hear everything and everyone who passed, and insects could crawl in. I took video and photos of the rusted items in the room. I tried to iron a shirt, and the dirty iron stuck to it, destroying it. I could not take it any more and went to the front desk, and they took me to a room on the third floor, but that was worse. When I opened the door, there was a cockroach on the counter, and the smell stopped me at the entran THen the agent took me to a room at the back of their front desk which was hot and smelly,no air-condition was on in the room, and the presence of roaches again and the terrible smell was too much. I told him that I would wait for our daughter to return for us, and I wanted to leave, so he promised to refund my money. I went back to the room and booked a Marriott hotel, but I felt that this was really ruining what was supposed to be a celebration of our daughter's graduation. At seven we were at the Front Desk and the next agent knew little to nothing about what we were talking. He then said he couldn't give us a refund and that only the manager, but he was coming in at ten o'clock.

Check-in staff member very helpful, as we have stayed there once before.