Pelinor

The location was perfect, very nice hotel staff and clean and good rooms.

The breakfast was not so good.

Central location, reception 24 hours, newspaper in breakfast room, nice smell in elevator, beautiful view above flowering trees

Music from outside in the night. Balcony could have chairs and table.Fruits at breakfast?

Position - everything close at hand, city, restaurants, shopping. 5 minutes from the Port where we were catching Ferry for Gran Canaria.

Bathroom was very disappointing. Only parking available was expensive.

Its very central position. The excellent breakfast they offer (coupled to a very reasonable price for rooms).

Close to the centre and very tidy rooms. Staff are helpful. Good Breakfast.

You could here the noise outside at night.

The hotel is located closely the transportation services (bus central station). The hotel is not so far from shopping centers and restaurants.

The hotel was really too noisy on every morning (from 5-6 am). It was difficult to communicate with staff (English is not very well known by them).

Location was very good in the heart of the city, but in a quiet, leafy pedestrianised street. Staff very helpful and friendly. Room was funny shape, basic, but fine. Breakfast was excellent with friendly dining room manager, and wide variety.

Friendly welcome, English understood if not widely spoken by staff, helpful local information concerning road closure due to the Carnaval. This is a Bed and Breakfast set up, Breakfast is on the mezzanine floor not served by the 2 lifts. Staircases are steep, therefore could be a problem if you, or a member of your group has mobility problems.

My only experience of Santa Cruz in this hotel was in Carnaval time. Loud music not stopping sometimes until 7.30am, lots of people thronging the streets not ideal for some people, however I would certainly return, the air conditioning was brilliant (tested, but not necessary)

booked and paid for double room for single use and was given very basic single also breakfast starts too late

The lopcation is really excellent since it is in a very nice pedestrain walkway and witin 30 m of the waterfront and harbour for cruise ships and ferries. This could also be better presented - maybe by more pictures- in the internet.

The hotel staff could not ir did not want to give information about the charges for parking in the underground parking facility. We got stung by the exorbitant fees for a two days of parking.After that we found free parking in the roads nearby.This should all be better explained in your internet presentation and again when guests arrive by car.

The staff was very friendly and helpful. Gorgeous localisation!

Pretty bad small of mustiness in wardrobe, view from windows was on.. lift trunk. I expect smth else after watching pictures.

das Hotel liegt sehr zentral in santa cruz, man ist sofort im zentrum! die zimmer waren stilvoll eingerichtet und auch sauber und in sehr guten zustand! das frühstück war typisch für das land, aber total ausreichend! wir würden es wieder buchen!