About this property

With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

    • Situated in the best rated area in Singapore, this hotel has an excellent location score of 9.4

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, Buffet

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 sofa bed
and
1 large double bed
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Sustainability

This property has 1 third-party sustainability certification.
  • GSTC Criteria
    GSTC Criteria
    Certified by: Bureau Veritas

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Michael
    Australia Australia
    Location was fantastic, it sits atop a underground train station. So central.
  • Marica
    Australia Australia
    The pool was magnificent and the location was perfect, near the metro line and close to Newton open air food market.
  • Sarah
    Ireland Ireland
    A very well located spacious hotel. Lovely room, very nice breakfast. Fabulous pool open until 10pm which was a big bonus. Lifeguard on duty during opening hours. We checked out at 12 but our flight wasn’t until night time we had access to the...
  • Penny
    Australia Australia
    The pool and being able to use after check out. Our room attendant was great and the male staff member who helped me down to level one from floor 17. I currently have a cane.
  • Aphimuk
    Thailand Thailand
    Excellent location, cleanliness, fast check in, check out
  • Daniela
    Australia Australia
    Loved the pool and the top deck area - View over Singapore was great and could see Marina Bay area. We had dinner there the first night which was very convenient and used the pool and bar one other day. Rooms were modern and relatively clean.
  • Emma
    Australia Australia
    A beautiful hotel with great rooms and breakfast was lovely with options for everyone. Stunning views from the pool. Late check-out time added bonus.
  • Reine
    Cameroon Cameroon
    Rooms were neat and clean Staff was very kind and welcoming Everything was so confortable The hotel was at the city center. Easy for all our activities. We had the MRT just downstairs and could do shopping and dine nearby. We even had...
  • Osl_myau
    Australia Australia
    Location, set out of room, supplies, cleanliness, Jen slippers
  • Richards
    Australia Australia
    Jenn Hotel is perfectly located to all attractions, particularly Metro Train Station which enables easy transit around Singapore. Easily the best breakfast we enjoyed during our recent excursions, so varied and huge selection. Atmosphere and...

Hotel surroundings

Restaurants

1 restaurant on site
  • Makan@Jen
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern

Facilities of JEN Singapore Orchardgateway by Shangri-La

Great facilities! Review score, 8.9

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Free parking
  • Fitness centre
  • Restaurant
  • 24-hour front desk
  • Tea/coffee maker in all rooms

Bathroom

  • Toilet paper
  • Towels
  • Additional toilet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

View

  • View

Outdoors

  • Sun terrace

Kitchen

  • Electric kettle

Room Amenities

  • Clothes rack

Activities

  • Bicycle rental
  • Happy hour
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

    Reception services

    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk

    Entertainment and family services

    • Babysitting/child services
      Additional charge

    Cleaning services

    • Daily housekeeping
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business facilities

    • Fax/photocopying
    • Meeting/banquet facilities

    Safety & security

    • Safety deposit box

    General

    • Vending machine (snacks)
    • Vending machine (drinks)
    • Air conditioning
    • Wake-up service
    • Car hire
    • Packed lunches
    • Carpeted
    • Lift
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Open all year
    • Pool with view
    • Pool/beach towels
    • Pool bar

    Wellness

    • Fitness centre

    Languages spoken

    • English
    • Hindi
    • Japanese
    • Korean
    • Malay
    • Chinese

    House rules

    JEN Singapore Orchardgateway by Shangri-La takes special requests - add in the next step!
    Check-in
    From 15:00
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Extra bed upon request
    S$ 90 per child, per night
    Cot upon request
    Free
    4 - 11 years
    Extra bed upon request
    S$ 90 per child, per night
    12+ years
    Extra bed upon request
    S$ 90 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Cards accepted at this hotel
    American ExpressVisaMastercardDiners ClubJCBUnionPay credit card Cash is not accepted

    The fine print

    Need-to-know information for guests at this property

    Please note that the swimming pool's operating hours are from 06:00 to 23:00.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about JEN Singapore Orchardgateway by Shangri-La