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“didn't have our booking right, no up grades , charged 50.00 to have a room change booked 2 queens and settled for a king and roll out . dirty fridge and poor parking under hotel with no exit to hotel , had to walk around bldg. lounge e and front of bldg. booked to a wedding party . blamed you for wrong booking and was told if I wanted to eat in hotel I should book, so we ate out and left early in the am also I was a gold member with best western”