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Booking.com car rental coronavirus (COVID-19) update

Renting a car from Booking.com and wondering how your booking may be affected by coronavirus? Here’s the latest info on what to do if you want to rent a car, or if you need to change or cancel your travel plans.

For up-to-date coronavirus info and the latest travel advice, consult your national government website or the World Health Organization.

Already booked a rental car?

You can change your booking anytime

If you already made a booking, you’re free to change the time and/or place.

  • You can go later – postpone your rental.
  • You can go somewhere else – choose a car in a different destination.

Whatever you decide, you can change your booking online, via live chat, or on the phone.

You won’t pay any admin fees for changing your booking, though it may affect the rental price.

You can cancel your booking

If you don't want your rental car anymore...

The vast majority of Booking.com car rental bookings come with free cancellation as standard.

  • If you cancel at least 48 hours before the scheduled pick-up time, you’ll get a full refund.
  • If you cancel at least 48 hours before the scheduled pick-up time, you'll have to pay a cancellation fee. See your rental terms for details.

If you paid a booking deposit or booked from Dollar/Thrifty, the rules are a bit different. See your rental terms for details.

To see your rental terms, access your booking, enter your email address and car reservation number, then scroll down and click the rental company’s "Terms and Conditions." You’ll find the cancellation policy under "Important Info."

Of course, if you booked a car somewhere your government advises against visiting, or you’re in an area that you’re not allowed to leave, you’ll get a full refund (including any booking deposit you may have paid) if you cancel anytime before your scheduled pick-up time.

You can cancel via live chat or on the phone.

If you're rethinking your travel due to coronavirus, remember you can change the timing or location of your car rental for free.

Thinking of booking a car?

With the vast majority of Booking.com car rental bookings, you can cancel for free up to 48 hours before your scheduled pick-up time. If you’re thinking about renting a car, you can always book it now, then change or cancel it later on.

Bought Full Protection Insurance?

Canceling your rental will automatically cancel your Full Protection Insurance, so you’ll get a refund of the insurance premium you paid.

  • If you cancel before your scheduled pick-up time, you’ll get your premium refunded in full.
  • If you cancel after your scheduled pick-up time, you’ll get a partial refund (as long as you’re canceling less than 14 days after buying the insurance). For example, if you cancel 4 days into an 8-day rental, you’ll get half your insurance premium back.