You can change your booking anytime
If you already made a booking, you’re free to change the time and/or place.
Whatever you decide, you can change your booking online or by contacting us.
You won’t pay any admin fees for changing your booking, though it may affect the rental price.
You can cancel your booking
If you or the rental counter are in an area that’s affected by travel restrictions, we’ll do everything we can to help. Just get in touch before your rental is scheduled for pick-up.
If you’re not directly affected by the coronavirus:
Check your rental terms for details. Just access your booking, enter your email address and car reservation number, then scroll down to the rental company’s "Terms & Conditions." You’ll find the cancellation policy under "Important Info."
To cancel, just access your booking online or contact us.
If you're rethinking your travel due to coronavirus, remember you can change the timing or location of your car rental for free.
Canceling your rental will automatically cancel your Full Protection Insurance, so you’ll get a refund of the insurance premium you paid.
Renewing a driver's license during the coronavirus can be difficult, which is why various governments have agreed to extend many licenses that expire in 2020. When you pick your car up, the counter staff will apply the following rules when they check your license.
If you have a driver's license issued by the UK or any EU country except Italy:
If you have an Italian driver's license: