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We were unable to stay at the hotel, Le Cheval Noir, for which i had made reservations for two reasons: 1. We ran into major road construction on the 20 East, (we were coming from Montreal) and realised that we were going to be arriving after 8 p.m. (the time that the hotel was still supposed to be open until). I attempted to contact the hotel several times from 7 pm until 7:45pm to let them know that we would be late but nobody answered the phone. We were not even able to speak with anybody of our late arrival. We were not even able to leave a message. (see #4) 2. Due to these road constructions we were diverted away from the 20 East and ended up on the road to New Brunswick thereby bypassing our intended route which would have led us to Trois Pistoles. So we were totally unable to even drive to this hotel. Thirdly, on our return trip to Montreal on Mon, Sep 8, we were able to find the correct road along the 20 West, passing through Trois Pistoles, so we decided to visit this hotel anyway and explain to them why we did not show up on Sep 2. However the establishment had signs posted on the door and windows claiming that they were closed. So we were not able to speak with anyone there. #4: it was only through these attempts at trying to speak to somebody at the hotel that we discovered that this hotel was actually a Youth Hostel!!! A voice had indicated this when we tried contacting them. So I'm now trying to contact Booking.com to have my booking fee refunded. An amount of 133.28 CAD paid through PayPal.