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The property is in an older building across the park from the Royal Palace. We thought this was the best property we stayed in on our two weeks in Spain. Room was huge, as was the bathroom, sitting area and coffee/tea service was a nice touch. This is a "hostal" ( a small family owned hotel) and well worth staying at. Elevator to upper floors, front desk is up a floor from entrance. Several restaurants, tapas bars, pastry and ice cream shops within walking distance. Would stay here again the next time.

The reception staff are excellent; extremely helpful and friendly. Our room was spotlessly clean and fresh so the housekeeping guys are doing a brilliant job, keep it up. Also, the location is perfect for visiting both the Plaza Mayor while being just a short walk away from most of the interesting (and less busy) areas of the city centre. Although there is no pool and no bar, we would highly recommend this hotel for somewhere to base yourself while exploring Madrid. Highly recommended.

As opposed to some of the reviews i read, I found this to be a great close to the airport stay. Some complained about the lack of elevator if you can't carry a bag up a few stairs maybe you should stay at home and the language in Spain is Spanish, learn a few words. There was great places to eat in a park setting just a short walk from hostel. A taxi from or to the airport is €20 so the hotel offers that service free I am 77 and just walked the camino so this stay was perfect

I was traveling for 15 days in Spain and France, and I stayed in 5 stars hotel suite rooms or family rooms in comparison with those luxury 5 stars hotels this apartment was Very clean and was well designed and equipped with high-quality stuff. Refrigerator and washing machines and microwave, everything was in the apartment and all stuff was clean. Air condition worked better than in 5-star well-known hotels. We are very sensitive to cleanliness and it was very clean.

Room was cool, unlike many air-conditioned places we stayed in Spain. Comfortable beds and warm, powerful shower. Breakfast was delicious with plenty of choices. Orange juice tasted freshly squeezed. Early check-in for $15 was nice. The free shuttle to airport was helpful. Because near airport, was a ways from center of city, however plenty of restaurants and a grocery store nearby. Would stay here again prior to a flight.

The hotel is located 20 minutes from the airport (by metro), 30 minutes from the city centre, next to IFEMA. Very nice park is very close, as well. Our room was clean and equipped with modern furniture, we got new towels every day. We also appreciated a kettle and a coffee machine. The breakfast was great, as on the pictures. The check-in and check-out were super quick. Overall, great experience, we can recommend it.

really cozy small hotel in the city centre. the staff are very helpful, it’s very clean and the bed was big and comfortable. windows face the inner courtyard so it’s not very noisy from the street (at least our room), but the walls are thin, however that’s normal. has everything you need, nothing fancy but a good value for money for Madrid city centre. all the attractions are walking distance.

Everyone was helpful, did their best to answer all concerns, very friendly and professional. I recommend this hotel very highly to everyone who's traveling to Madrid, Spain. Our thanks to Dionie, Rafael and Celia at the front desk and the housekeeping ladies, estamos muy agradecidos a ustedes, hasta Pronto

Still the BEST hotel in Madrid and probably Europe. We stayed here twice on our trip to Spain at the beginning and end of our trip and it was great. We've stayed here before so it's awesome that the hospitality, friendly employees, and clean rooms are a mainstay. Stay here, you won't regret it!

I really liked the airport transfer that took me from the airport to the hotel and also back again. The room was clean and I had the facilities I needed. There is a metro close to the hotel, and a little cornershop/supermarket. The metro went all the way to the city centre of Madrid.

The hotels location is PERFECT! right on gran via.. right in the city center. NO better location. Clean, modern, with a GREAT rooftop restaurant and skybar. The staff is attentive and very helpful. My third time staying in madrid at NH Gran Via and I wouldnt stay anywhere else

Hotel was in a great location, being a short walk from Gran Via metro station, with easy connections to the airport. Room was nice and cool. Shower was decent, everything worked fine. Lovely, welcoming staff too, and decent value for the centre of Madrid.

Great hotel in a great location. Hotel was clean and the rooms were spacious. Easy to walk into the various areas and city centre of Madrid. The immediate surrounding area was great for shops, cafes and restaurants. Would definately stay here again.

Great hotel a bit at the outskirts of Madrid. we traveled with a dog and the park located next to hotel was fantastic. close to the metro as well so easy to get to the city centre. the breakfast was really good for 9.50€. Cheap parking too.

We go often to Spain, and we use Madrid as the home city to visit other cities and towns by train or bus. This hotel is very centric, comfortable and the personnel is very friendly and helpful. Without a doubt, y will use this hotel again.

Really stylish boutique hotel in a great location in the centre of Madrid. The rooftop bar is one of the best I’ve been to at a hotel. The location is ideal; right at the heart of Madrid’s most lively city centre neighbourhoods

Close and walkable to a beautiful park and restaurants. We had a short stay as we had been traveling in Spain and had a very early flight back home. Easy complimentary hotel shuttle to the airport.

The location is perfect, just in Gran Vía, the main street of Madrid's city centre. The staff was super friendly and the breakfast was great, with a wide variety of food and drinks available.

free shuttle bus to the airport and to the hotel every 30 min nice restaurant in the lobby, although the prices were much higher than restaurants in the city center of Madrid

Good hotel, in the centre of Madrid, easy to find. 5 min walk from Ciebeles airport bus stop, and outside is the entrance to Gran Via metro. Rooms are ok, clean and tidy.