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Toilet was dirty. On top of steep long hill. A long way from centre of Bath so couldn't nip back to rest and then change and go out to eat. Walked back up hill a couple of times but my son has problems walking long distances due to a neurological problem so we had to take the bus which was £9 return. Would have been awful for people in wheelchairs. Picked the hotel as it said city centre. It certainly wasn't. Didn’t top up tra and coffee facilities so had to keep asking for more milk. Only 1 teabag left by end of our stay.

The staff was very friendly and helpful. The location was very nice being right on the river and out of town a little. Parking was tight (but typical for England). Easy bus ride to and from central Bath. The restaurant was quite good for an evening meal. We did not have the breakfast, so can't comment on that. If you approach from the south and come over the toll bridge, don't expect to be able to turn into the hotel's drive. It is way too sharp of a turn.

It was our first time in Bath (my partner and I) and this hotel couldn't be better located. Being a converted townhouse, the rooms are much like bedrooms in a home, although perfectly equipped, very clean and extremely comfy beds. Breakfast was wonderful, friendly staff and easy check-in/check-out. The ladies at the front desk helped make our trip extra romantic by adding rose petals to the bed on arrival. Was a very lovely touch!

The room was cosy, and clean. The bathroom was also very nice and clean. The room interior was also good. Towels were replaced each day and toiletries are generously given. Wifi signal was strong. The hotel is in a convenient location and a few mins walk to the city centre and to the train station. Hotel staffs were hospital and polite. This hotel is highly recommended whenever you would want to stay in bath. A good value for your money.

the size of the room and space in bathroom. comfy bed. good access into property when required as separate access to accommodation. no breakfast provided due to Covid but excellent cafe recommended by the hotel up the road. very friendly staff. shame did not get chance to sample the beers in the bar but on official engagements elsewhere in Bath. Good car park. easy walk into centre and cheap enough for a taxi back.

Room was big with plenty of space in both the bedroom and bathroom. It was quiet, and bed was very comfortable. The shower was great. The whole hotel was beautiful in a fantastic location in Bath. The staff were very helpful and friendly during our whole stay and went out of their way to provide some nice treats for my girlfriend who's birthday we were celebrating.

Close to everything, shops, train station, local attractions. Facilities were exceptional. Staff was incredible. A great hotel focused on guest satisfaction and comfort. Splurge and get a spa room. Having the thermal water directly into the bathtub was priceless. With spa suite you have direct access to spa village at any time. Nice welcome gifts too.

The location is a short 10 min walk from Bath Spa rail station. The room was very reasonably priced and exceeded our expectations. The staff were very warm and courteous. The breakfast was exceptional; great produce, freshly cooked and the service matched the meal and setting. The hotel is a 5 min walk from Bath city centre and very easy to find.

Arrived at hotel 7-30 pm to find room not available as issue with cleaners. But to be fair. Lady on reception was was fantastic and informed us we were being moved to. A different hotel which fantastic stayed at the Francis hotel in central bath. To make our trip to hats off and many thanks for sorting it out so swiftly

Stunning hotel - wonderfully attentive staff. Full of stunning art work. Beautiful grounds and really close to bath - about a 15-20 minute walk to the Assembly Rooms, Baths and shopping centre. We arrived quite early but the staff was able to provide us with some breakfast even though service had officially ended.

I've been to this Hotel before, and liked it enough to stay again. Love the modernest of the facilities offered. The rooms are very small, but cozy enough for one person, or a couple. It's right in the heart of Bath, so very easy to get to everything. Loved that aspect as well.

Located well within walking distance to Bath’s main tourist attractions. The hotel building is stunning, located in a pretty tree lined square. We received a very warm welcome from all staff. Will definitely stay at The Francis Hotel Bath.

The location of the hotel is very good for exploring Bath, breakfast was plenty with good choice of fruit, hot plates, coffee and tea. The reception and breakfast staff were very nice , trying to help us with parking permits etc .

The room was spacious and comfortable - not at all overheated and stuffy like some hotels. Every staff member we encountered was friendly and cheerful. Best bath ever in a hotel and an excellent shower.

Superb location - just a little way outside Bath. House facilities were amazing better than most hotels.

Lovely boutique style hotel, comfy beds, modern, great location, friendly staff, best bathroom everrr!

comfortable bed and excellent breakfast choices befitting of a traditional English breakfast served by very friendly staff. very helpful and cheerful reception.

The hotel itself was gorgeous and the spa facilities really nice. The restaurant at the hotel was also very nice

Very clean, stylish and individual . Great location and great staff

Very nice freshly cooked breakfast, wonderful spa and treatments.