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Loved the fact that the room is exactly how it stated on the pictures. So was not disappointed at all, well beyond my expectations. The bed and pillows are so comfortable to sleep on, had the best sleep at the hotel. The staff are friendly, approachable and willing to help. The hotel is very close to the city centre about 15mins walk Loved that the room are sound proof so you cannot hear other travelers in your room. I will definitely book this hotel again if am ever in Birmingham

The location is less than 100 yards from Birmingham New Street train station which made arriving and departing very convenient. Central location also meant great public transport links / easy taxi access. Staff were very friendly and helpful. Property was spotless. Room a fair size and adequately appointed. Bed was comfy. Shower excellent. Breakfast was superb. The price I paid was half of what I would expect to pay for a similar room in city centre hotel.

Reception changed my smoking room to a very acceptable room on the 3rd floor. They were polite and helpful. My room was generally clean although there were a few crumbs on the floor by the bed, but the bedding and bathroom were clean and adequate. It's not posh by any stretch but for £33 in the centre of Birmingham I'm not complaining. I had made a mistake with my original booking at another hotel, but I would stay at this hotel again, no problem.

The hotel is located in the Jewellery Quarter of Birmingham with its own flair. The hotel comes with a Pub which also serves the amazing breakfast in the morning. Both hotel and pub have spacious outdoor seating for the summer time, the pub even a roof terrace. The hotel is within 15 mins walking distance from the Central shopping Area of Birmingham as well as the Canals, Birmingham Arena, Sea Life and Legoland. Great location central, yet quiet.

Stayed here as a party of 6 for one night. Hotel about 10 minute walk from Bullring Shopping Centre. Very clean, modern rooms, beds comfy but pillows a bit lumpy! Was quiet at night which is always a problem in a city centre hotel. Staff member checked you back in at night so only residents could get into building. Breakfast was good for the price we paid. We would stay here again if back In Birmingham.

Pleasantly surprised. It's not a boutique hotel, but all the better for it. If your looking for excellent value for money and all the facilities you need look no further. Parking, washing, breakfast facilities, friendly host and food available at all times. Just a decent, unpretentious place ideal for the airport, Birmingham and plenty of local amenities around.

Great quiet location just out of the city centre. The Staff were friendly and helpful. Our room was nice and clean but looking rather tired in places, not unexpected in a City. Breakfast was very good but the staff seemed to be struggling keeping up with the demand for cups, plates etc. I would highly recommend this hotel for a visit to Birmingham.

I loved this hotel, it was close to what I needed. the hotel has one of the best restaurants I went to in Birmingham. it was delicious, great service and nice prices. the hotel was clean, the staff were friendly. highly recommend it, and if this review gets to them I would like to thank them for adding to my wonderful experience in the UK.

Staff were excellent. I love the agreement they have with the car park that’s nearby. Price is extremely cheap.. location of the hotel is amazing.. I wish I was there for more than one night.. there is an open market right next door (not just the mall)

The hotel is outside of Birmingham centre, but not too far. Easily to reach with the bus. We had no problem parking our car for free at the hotel. Our room was small, but was sufficient for our 1 night stay. Coffee at breakfast was really good!

Breakfast was good, staff were friendly and the check-in was swift (I was not required to fill in again information that I had already sent when booking - a surprising number of hotels make you go through this, and this was not the case here).

Located right outside Birmingham New St station this hotel is ideal if you are wanting city centre on a budget. The staff were very very helpful & friendly. Gave us great restaurant recommendations! Lots to see & do within minutes.

The location directly at the Birmingham Canals is very good. Very close to the city centre, but also to broad street, what means there are many party people passing the hotel. Thus it can be a bit noisy when slepping with open windows.

The purpose of my trip was to visit univ of Birmingham. This hotel is just 5 min walk to the campus. Near bus halte, easy to get the city centre. Dinner in 1900 was very good. Next visit to Birmingham, I ll stay again in this hotel.

Lovely location, lovely staff, just a bit noisy at night- you're right next to a main road so the noise does seep through, otherwise a lovely hotel, perfect for an overnight stay in Birmingham

The hotel is in an excellent location, with easy access to Birmingham City Centre Bedrooms were spacious and bed was really comfortable Staff were polite and storing of cases was a bonus

It’s been beautifully refitted out and is a beautiful hotel in a great part of Birmingham city centre

I’ve stayed in PentaHotel at least 4 times already and will always stay there every time I come down to Bham. Perfect location, literally in the Center of the city. Staff are sooo nice, always at your service when you need something and accommodating. Rooms are exactly how it’s shown in the pictures and are spacious. Everything is so clean and smells very refreshing as soon as you enter the hotel. The no.1 hotel is defo recommend to anyone in Bham.

service specially Laura and Waqar from customer relationship and reception desk took care of customer’s well being very well.