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The lady who handed over the keys was helpful, but that was the only good thing about it. The heaters in the first unit they gave us did not work, and the second unit smelt like a used ashtray plus the heaters did not work. We spent almost 5 hours in the apartment trying to get the heater working, but couldn't. Finally, we had reached an agreement that the apartment will authorize a full refund. At around 8:00 pm, we rebooked, via booking.com, into Crown Plaza hotel, and finally checked in to a warm room at 9:00 pm.

Very nice family run hotel, modern and classical decor. I found them very helpful and informative, Situated in a very historical part of plymouth central, the views of the sea and harbour at the end of the road was simply breathtaking. Home of the Mayflower pilgrims, Francis Drake, Charles Kingsleys famous book 'Westward Ho" was written in Hoe, which is the name of the town that the hotel is situated. .

I liked the balcony access to the rooms a lot rather than the standard foyer/lift access entrance, the breakfast was very good, choice of continental and hot food, the staff were very professional at all times, good shower Pressure, free parking, free WiFi, this hotel isn’t just good value for money it’s a great hotel close to shops and only a couple of miles from Plymouth city centre.

A wonderful place to stay, the room is beautiful and well-equipped with everything we needed. The location is great with a car; on the outskirts of Plymouth with easy access to the surrounding area, but still close enough to Plymouth to head into the centre easily enough if needed. The owners are really friendly and helpful, and they're very quick to respond to any queries.

I liked the location - only a two minute walk from Plymouth Hoe. Apartment was spacious and with good facilities. I chose the property because it offered good value for money compared to the very high prices for hotels in the area, including basic offerings like Travelodge. For less money, I got a whole apartment and a great location.

The hotel was very Covid organised. The staff were very friendly and were happy to help with any queries.The double room was small but exceptionally clean and the bed was fine. The breakfast was good with a great choice . The location was great as 50 yards away was Plymouth Hoe. Enjoyed our stay and we would stay there again.

We are unable to say much about the facilities as for obvious reasons they were not open & those that were open we did use them. The hotel was well placed for all the facilities that Plymouth has to offer in more normal times. There was reasonably priced secure parking on site.

Warm comfortable small Hotel, a shower that didnt need A PhD in rocket science to use!! Friendly proprietors and staff. Very convenient for both the Hoe & the shops, We parked the car on site and walked. We will stay again when we return to Plymouth.

The Hotel is very central, food was great and they allow pets to stay with you in the room for an extra £10 a night. The Hotel is near Plymouth Hoe and the barbican the old part of the City. overall I did enjoy my stay in the hotel 10/10.

beautiful boutique hotel close to The Hoe and Barbican. Ian and Suzy are fantastic hosts. the hotel is within easy (walking) reach of all Plymouth has to offer highly, highly recommended. 11/10

The property is in a fantastic location in the heart of Plymouth city centre. The staff were very friendly and the hotel is immaculate.

Nothing it was awful the hotel receptionist set the tone for the whole stay cold unfriendly

I liked the room size and proximity to the events and activities we were in Plymouth for.

Very nice and helpful staff. Hotel very clean and good value.

very clean throughout the hotel

Staff and location of the hotel

Everything. Had a cute kitchen, comfy bed, good size ensuite washroom. Contactless check in. Elevator provided. Good location.

Stunning spacious apartment with amazing views. Especially appreciated the huge fluffy towels!

Lovely and clear with all the facilities you need. Beds very comfortable

Friendly hosts - whatever they tell comes from their hearts.