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The lady who handed over the keys was helpful, but that was the only good thing about it. The heaters in the first unit they gave us did not work, and the second unit smelt like a used ashtray plus the heaters did not work. We spent almost 5 hours in the apartment trying to get the heater working, but couldn't. Finally, we had reached an agreement that the apartment will authorize a full refund. At around 8:00 pm, we rebooked, via booking.com, into Crown Plaza hotel, and finally checked in to a warm room at 9:00 pm.

I stayed in Ocean Stays for almost 3 months due to work assigment at Derriford Hospital. Barrie,the hotel manager, admin team and housekeepers all have been very accomodating to my needs. The room was very confortable and spacious. Plymouth Hoe and Barbican are 5 min walk from the accomodation which was nice for occasional walk and a meal out. The building was nice and quiet and overal was very enjoyable stay.

A fantastic hotel ideally located for whatever your needs. Restaurants, Bars and Shops are very close by. The Waterfront is about 10 minutes walk away and i definately recommend a stroll along it. We thoroughly enjoyed our break in Plymouth and the Copthorne Hotel was a perfect compliment to a great few days

Very central hotel for amenities in Plymouth. Around 10-15 walk to Plymouth Hoe and Barbican. Lovely and clean rooms, such friendly staff on reception, in fact all staff were very courteous and helpful. Hotel breakfasts as lovely and all tables spaced out and felt very safe.

Very friendly staff and a lovely welcome. The entire hotel and room looked fresh and clean. Staff were extremely helpful with parking, great location so could walk to the theatre in just a couple of minutes. Already recommended to friends for their upcoming visit to Plymouth.

The staff at the Invicta were pleasant and helpful. The breakfast provided was a great start to the day and the location of the hotel is fabulous. 10 minute walk into Plymouth city centre. We enjoyed our stay.

Lovely hotel, room was excellent, food was exceptional, staff couldn't have been more helpful, courteous or professional. Would definitely stay there again, highly recommend it.

One of the best hotels in Plymouth. I have been here a lot - for work- consistently good. A good central location, very good staff, good breakfast, very nice rooms, quiet!!!!

I was very pleased with the hotel's parking and the cleanliness of the room. We were also pleased that the staff were friendly and the rooms were very clean.

Rooms immaculate good central location to the Hoe and city centre. Paul was an excellent friendly host fully recommend this hotel to anyone staying in Plymouth.

good size rooms clean lots of tea and coffee facilities to use very friendly lovely breakfast interesting info given at breakfast about Plymouth

All staff were friendly and helpful.. hotel clean throughout..room comfortable and spacious..short walk to city centre..quiet at night

John and his wife were amazing! best place to stay in Plymouth. it was incredibly comfy. The bar and food were top notch. Stay here!

Directly on the coastal path to explore Plymouth and take advantage of the many cruises available.

Excellent accomodations for a short visit in Plymouth city centre. Comfortable and clean

Just the best staff great hotel will always stay here when in Plymouth

Beautiful hotel lovely room and good location