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The lady who handed over the keys was helpful, but that was the only good thing about it. The heaters in the first unit they gave us did not work, and the second unit smelt like a used ashtray plus the heaters did not work. We spent almost 5 hours in the apartment trying to get the heater working, but couldn't. Finally, we had reached an agreement that the apartment will authorize a full refund. At around 8:00 pm, we rebooked, via booking.com, into Crown Plaza hotel, and finally checked in to a warm room at 9:00 pm.

A truly Charming hotel, outstanding staff with a willingness to please beyond normal, I would highly recommend this hotel its location is outstanding for a stay in Plymouth, Rooms super comfortable Hot water was nice after staying in Crown Plaza with lukewarm water, I will make a point to revisit this outstanding Hotel A big thank you to all the staff who made it a real pleasurable stay.

Nice room, comfortable bed, tea and coffee making facilities (with nice biscuits). Iron and ironing board in the room. Excellent breakfast with plenty of choice. Close to the Plymouth Hoe about a 10 minute walk to the Barbican. Had a few drinks in the hotel bar in the evening - good, friendly service and drinks reasonably priced. Free parking on site.

Excellent hosts, perfect location, and amazing space! We stopped in Plymouth for just one day and the location was very central, easily walkable to all of the historic downtown, shops, and harbour. The staff were accommodating of our dietary restrictions at breakfast and were very lovely! Would definitely stay here again.

We were going to an event at Plymouth Hoe so the location was ideal as a 5 minute walk!! The hotel also has parking which was fab. The girl on reception was running the show and was lovely bless her. She was really friendly and extremely efficient.

Close to the Hoe and therefore middle of Plymouth easy access to all you need. The hotel was clean, all staff happy and helpful. We enjoyed our breakfast which was a mix between buffet and table service. Would certainly return and recommend.

I have stayed at the hotel before and like it because it is an easy walk to the Hoe, the restaurants and bars at the Barbican, the Pavilion, and central Plymouth. It's comfortable and good value for money.

The hotel was easy to find, the welcome was warm and the room was vert clean, tidy and warm. loved the okd fashioned decor! breakfast was excellent, service swift and tea hot!

Great property in a nice location in Plymouth. Friendly staff. VERY spacious and comfortable. Good value. And a really fun dive pub just across the street!

good size rooms clean lots of tea and coffee facilities to use very friendly lovely breakfast interesting info given at breakfast about Plymouth

The property is in a fantastic location in the heart of Plymouth city centre. The staff were very friendly and the hotel is immaculate.

Probably has the best location of all Plymouth hotels if you want somewhere close to everything. Literally in the middle of the city.

Bring close to the centre of town and Plymouth Hoe. Hotel owner providing parking very close to the hotel.

Close to the remaining old part of Plymouth so excellent. Comfortable, big breakfast, friendly hosts.

. Grand hotel. Beautiful estate and rooms.

Great stay, nice hotel, spacious rooms.