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Hassan was outstanding, his Customer Service skills were excellent, he went above and beyond his duty for my sister and I. The Riad is extremely fortunate to have him as an employee. My sister 's job was to position senior management in 5 star hotels around the world and I was an international flight attendant for 32 years with Qantas Airways Australia so we have knowledge of what good customer service is. All the staff were excellent and made our stay in Marrakech a very special experience.

The Riad is very well decorated and has 5 star styling. Zak the hotel manager was really helpful our entire trip. He arranged taxis for us and was always welcoming on our return to the Riad. All of the staff are very friendly and attentive. We had breakfast on the roof every morning which was lovely. Very clean rooms and enjoyable stay. I saw another review saying the lighting to the Riad was poor, the city must have done something as the street was very well lit! Close to the souks.

First off the staff was amazing, in particular the taller gentleman who met me at the transfer and also with check-in and breakfast 5 Star Service! The whole staff top to bottom was excellent. Breakfast was amazing on the rooftop in the AM. There is a hot tub that is great in the evening before returning to your room. The location is in the middles of the medina with restaurants and shopping. This spot takes you back to another time with all the comforts of home!

I loved the location! This was my first time in Morocco and the Medina is definitely where I would recommend for someone to stay. and this hotel in particular It was all very enchanting. I loved the contrast of the tight alleyways and dark entrance to the bright and fresh lightness once entering. I imagine a few foreigners might object to the entry sequence - but i would say "Change Nothing!" The massage was perfect as well!

The staff are okay except for the room. We asked for 2 twin beds but we were given a queen bed instead despite the fact that they said we were given upgrade but we didn't feel the upgrade due to the uncomfortable sofabed We left the hotel one day prior to the devestating earthquake We are very sad for what happened to our brothers in Marrakech and All over Morocco We ask almity Allah to heal their wounds and bless their Dead

Amazing riad. Very very beautiful, with the best people working inside. Really, the most amazing people we met all in Morocco, we’re from there. Specially Soufiane, who pointed us the best places to eat and the best places to visit. They make the best Morocco tea we drank (available anytime) and an amazing breakfast. The rooftop was a nice surprise as well. When I go back to Marrakesh I’ll definitely stay there again.

A little bit of paradise in Marrakesh. The staff here were amazing and kind and made us feel at home immediately. Breakfast was top class. Facilities (pool, jacuzzi and gym) were 5 star. Gym was brand new and had the best machines. The massage and the hammam were also brilliant. Can't wait to go back. Bed was really comfortable and hotel robes were so comfy. We cannot wait to go back.

A very warm welcome. very friendly staff and owner. The grounds and swimming pool are beautiful, taken care off by a team of gardeners who also anticipate guest's needs ... as I was on a lounger, one gardener brought over a cushion for my head to rest on. This is the sort of service you get in 5 star hotels. The breakfast was particularly good.

Horrible hotel and service, the receptionist exchanged 1€ to 11MAD, and the exchange in all offices in Morocco is less then 11MAD. The booking company need to be satisfied with exchanges, the hotel charges expensive equivalent between Euros and MAD. The WiFi was not working inside my room. Check to find other hotels instead of this hotel.

If you want to feel the authenticity of Marrakech instead of living in an anonymous hotel far from the city centre, this is clearly the best choice. 20 minutes’ walk from most of the sightseeing, 10 minutes from souks. Michel is a nice host, really helpful with a pocket full of interesting stories about Marrakech and Morocco.

The manager and staffer at riad kesh soul are the best Humans I have ever encountered in Morocco, they went above and beyond to make my stay comfortable, helped me with my flight issues more than a normal hotel would do , I am forever grateful to them for all they did for me when my flight got canceled Allah bless them

Fatima, Khawla and Rahma moved the atlas mountains to make us feel welcomed. We could not have had better care in a 5 Star hotel. The location was right in the middle of where we wanted to be. If you are visiting for a traditional experience this is where you need to stay

simply amazing, staff are so friendly and accommodating, you feel like you are in a 5 stars luxury hotel, but actually this is more than that. I will always stay here every time I am back to Marrakech. Thank you 🙏

Great value for money, amazing & very help staff. Good food and drinks. Overall this has to be the best all inclusive hotel I have stayed in. My friend & I will be back in November 2023!

this is my 2nd visit. it’s absolutely spotless, staff are very attentive. I loved the vibe of the riad and felt like I was in Morocco and not a 5 star hotel in any other country

Best city in Morocco Great weather, nice people, cheap prices for everything thing, including hotels and food and shopping

Hotel staff went above and beyond to help me out as a solo traveler visiting Morocco for the first time.

the best place I’ve ever stayed in and I’ve stayed in many 5 star hotels over the world.