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Our host was very welcoming and friendly. He was flexible about the changes in our arrival time (our flight got rebooked and we arrived in the early ams). He also gave us some tips not only about Cancun, but also the rest of our stay in Mexico. If you want a calm and quiet place, Cielito Lindo is a great choice, it's in a quiet street ina residential area, far from the hotel district. There is a mall nearby, so you can do your shopping if you want. He also made us great breakfast.:) All in all, strongly recommended!

The hotel is old and really isn’t priced well. It’s extremely expensive and I expected a more luxurious hotel for the price. The food was bad and really not enjoyable except for the Mexican restaurant. The drinks were not great either. All in all there are much better all inclusive resorts for the value. That being said the staff were wonderful and the service superb! The pool games were fun and Sheyla was awesome. The staff were so attentive!

10/10 stay! If you’re looking for a boutique option in Cancun, this place is perfect. The rooms are lovely and very comfortable with great AC. The pool is great and in a lovely setting. And the staff were wonderful - so friendly and helpful! A 2 minute bus to the main strip in the hotel zone (buses are super easy to get, just ask the desk for help) or a 25 minute walk. And breakfast is DELICIOUS! Thanks team :)

The staff at this hotel are fabulous. Anything you needed was never a problem. Lost my glasses at airport and the manager Carlos tracked them down and had them returned. Saved me a heap of stress. On the front door is Edwardo, will help you with all your needs and advise. Would congratulate all the staff, to many to mention but they were great. Close to the old part of Cancun where you get to see the culture.

Staff members were inviting and exceptionally professional. I was not surprised, I do have to say when visiting Mexico their hospitality is always on point. The resort took all regulations and precautions needed to make sure guests as well as staffing were protected and safe. The fact that this place is all inclusive made it more relaxing not having to worry about paying my bill before leaving an area.

We decided to end our Mexico holiday here after exploring the Yucatán peninsula. We stayed in an ocean front room, everything was fabulous. The hotel provided a cot for our 6 month only baby, the pool and beach facilities were great, and beach location is the best in Cancun - calmer sea, and a lot cleaner then other parts of the beach. And great value compared to nearby properties. We’d come back.

We had an early morning flight to Mexico city and could not try the pool/breakfast but the room is very spacious and well equipped for a business hotel. If you have a car, this hotel is an excellent cheap accommodation for Cancun city which is just 15 minutes by car. The hotel is brand new and has bright, colorful interiors. You can also play pool in the reception area.

If you drive and don't like big brand hotels, this is the greatest option for staying near the Cancun airport. It feels quite homey, the receptionist was extremely pleasant, and despite our late arrival, we were treated to a little tour of the tequila history. The rooms were immaculate, with a refrigerator and great toiletries. Would totally stay again!

We were left stranded at Cancun Airport by BA !! , found this hotel on booking.com which was near the Airport, it was close very modern very clean and the staff very friendly and helpful especially the young trainee girl on reception. Rooms very comfy and clean. Food and service very good also. Small pool to cool off in if there during the day.

All the food and beverages were top shelf, much better selection than most all inclusives. the staff was incredibly friendly and accommodating and the facilities were impeccable. Also you received a 30 minute hydrotherapy session every day included with the cost. This was the nicest resort I’ve stayed at in Cancun and I’ve visited quite a few.

From check in to check out this hotel was the perfect stay in Cancun. Being one of the smaller properties many personal touches were added throughout my stay. I took full advantage of the all inclusive package, both food and drink were incredible and fresh. I thoroughly enjoyed both the Japanese and Italian restaurant!

Total nightmare!!! Was denied a simple cup of coffee because I had a blue wrist band and the coffee shops was for vips only... Thought it was an all inclusive resort... I left america where only black lives matter to be told blue bracelts are crap in mexico.. Dont go.

The shuttle service was very good. We were flying in and out of Cancun, and transport between hotel and airport was really a reason for staying at the hotel. We weren`t there long, but the hotel was very comfortable and the breakfast buffet was very good, as well.

Did the all inclusive and had a suite. Everything from staff to stay was incredible. I looked forward to the food and all the activities that it had to offer. Not too much seaweed. Definitely a hidden gem in Cancún!

How everything was all inclusive even the room service. The food was surprisingly good, as I've stayed at the all inclusive hotels and it seem to be 10x better than others I've experienced.

- Clean and rooms big enough with good working AC. - Breakfast is included, basic but okay for the price. - Not far away from Cancun Airport (20min) - Free parking next to the hotel.

Good hotel if you have a stop over at Cancun airport. Close to airport and we valued the free shuttle service. Good breakfast, free printer for boarding passes etc. Friendly staff.

there is all inclusive option and you can also buy some food and drinks in restaurant on the beach. There was a tennis in a hotel area. Hotel is cheeper than others

you definitely get what you pay for. all inclusive is of poor quality at this price, otherwise the hotel would be losing money. staff was not stellar by any means.

The staff was very nice. We did not have an ocean view but the reception staff upgraded our room to an ocean view room for a very good deal. The staff gave us the room in Tower B which is super central, closed to everything. Very safe Covid-19, they were cleaning and sanitizing the lobby all the time. Upon arrival they even sanitize our luggage. The food service was amazing! The food was super tasty ! They have a Starbucks coffee shop in the lobby but is not part of the all inclusive bracelet, but you can purchase on your own. :) The staff was professional and friendly. They have a cool Cancun sign that sometimes is by the pool or next to the columns, you don’t have to stop at the crowded Cancun signs to take a picture with the Cancun sign.