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Located in the heart of Wine Country, this hotel offers guests a romantic getaway. An on-site spa offering massage and facials, and spacious rooms with a fireplace are featured. Beautiful setting with manicured grounds. Well appointed rooms with a fireplace
We booked the weekend at the Meritage property in Napa for a concert/festival in the town of Napa, California (Bottleneck). However, our original reservation was overbooked and as a result our booking was moved to Kenwood Resort and Spa. Instead of a free shuttle ride (10 minutes) into downtown for the three day concert event, we had an HOUR drive and had to pay up to $140 EACH-WAY for Uber or Lyft to and from the venue to the property. In addition to this inconvenience and ridiculous expense, at 3 am we were awakened by the low battery chirping of the in-room smoke detector (which was directly on the wall above our bed). We attempted to get in touch with someone by phone but had to get up and search the property only to find a phone number to call. Since there's only one small area near the street with cell reception, my husband stood outside at 5am to call the number and contact a staff member, who arrived at our room an hour later! Upon checkout, I requested compensation and was only offered a $70 resort charge credit, which was a complete joke given the room was over $690 per night! Seriously, so frustrating and a huge disappointment for our first attempt at booking through this company.
Beautiful setting with manicured grounds. Well appointed rooms with a fireplace