Search hotels in Owatonna, MN

I had made the reservation very early in the morning due to an emergency. This place was the closest and cheapest at the time of the emergency. My husband and I got off to attempt to check in earlier than the check-in time due to the emergency, but the staff that tended to us was extremely rude and unprofessional. He took forever to let us in the reception room and was very sluggish. We were under the impression he was either sleeping on the job or on a certain substance. I wanted to explain to him that we had an emergency and really needed to check in early, but he was very disruptive and was constantly yelling at both my husband and I. When he closed the door on us mid-conversation, we decided to leave. We didn't return whatsoever so the check-in was never made. I tried to call a few hours later about the cancellation process and the same guy continued to yell through the phone. I wasn't in the headspace to tolerate his rudeness and unprofessionalism so I hung up after saying goodbye. I couldn't ask him about the cancellation process since I wasn't given the chance to speak because of his constant screaming. The website was giving me issues so overall my experience was absolutely the worse. The business was unwilling to accommodate for emergencies and the staff was very rude and persistent on pushing away my husband and I when we tried to explain our emergency and request an accommodation to check-in early. Not only are we extremely disappointed and dissatisfied with the whole experience, but we'll never stop at any locations associated with the company. We took a great loss due to the emergency and the company wasn't willing to accommodate or even hear us out before having a door shut in our faces.

The staff were welcoming and responsive. Had suggestions for dinner and sights to see. The only recommendation would be larger sample size of toiletries. The tiny shampoos, body wash did not even wash my 4 year old and we were only given one even when asked for more. One per person at a minimum would be standard and then not enough. Maybe the pumps in the show you refill would be better. Bring your own shampoo, soaps and lotions.