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Giving the rate for the terrible experience and the response from th manager after that. The response came after I registered a complaint with the head office. I had a reservation for April 30th and a checkout for May 1st, I had taken this booking for my early morning flight at 8am. I did reservation so that I could stay close by and take the flight. I was traveling from Los Angeles via car and we were late to check in. It was due to unforseen circumstance we were getting late but around 1 am we had conveyed the message to the reception that we will make it and double confirmed the availability. Around 2am we get a call and was informed there is no room. The reason stated was that someone came and they had to give the room. I responded saying that we had confirmed the room and there was already a charge on my credit card for the reservation. After a bit of asking digging for better reason, the person responded saying they were overbooked. I asked that the hotel could have informed us earlier and I would have made arrangements. At night 2am I am informed there isn't a room and nothing they could do. If I was informed earlier I could have found my own alternative and this late there was nothing and no one to call. I had to sleep in my car for the flight and was horrible experience. The best part is the response form the manger referenced Customer Care Case #: 4757768 - that they are sorry next time I would take care of such a thing Which means that someone else might end up but not you. I honestly think I would never do business with such low professional people. The resolution was just an apology and that is was a rare case. Well done Travelodge. This is my response and I wish people do get to know how they might be treated here.

They charged extra $50 per room they called deposit on top of what has already been paid. I did not get my deposits back. I had two rooms. I had to argue that payment has been paid with email to show. I had to call booking.com and wait some more. Bad time.

I COULD OF STAYED IN DOWNTOWN SF FOR THE SAME COST !!!! PARKING $30 A DAY AND DOWNTOWN SF AT THE MARRIOTT WAS CHEAPER FOR VALET PARKING AND COULD OF NOT DRIVEN ANYWHERE TO GO EAT. HOTEL ADVERTISED THEY HAD A BAR AND A RESTAURANT ~ ALL WERE CLOSED !!! WOULD HAVE BEEN NICE TO KNOW BEFORE HAND

We liked the vibe. The brewpub was great as were the restaurant choices along Grand Ave. Not high end, but very tasty choices, access to the coast was easy as was using the local BART station to go into SF.

It is a well secured place to stay. Clean rooms. The free breakfast are great. A great variety. Your rooms are comfortable. Do not stay on first levels. You may get noisy guess over you and it will be very uncomfortable for your stsy.

The front desk was not helpful at all . She didn’t know where we could buy aspirin, she didn’t know where we could buy coffee. She could not provide a receipt when we checked out. We were charged an extra day and she could not solve the issue. Breakfast was an awful breakfast sandwich in a bag. Coffee was discontinued at 9 am. The room was not cleaned every 3 days as advertised.