Great location in the old quarter Hanoi. The rooms at this hotel were perfectly clean and offered anything you need for your stay in Hanoi. Able to rent motorbikes, plan day trips, coordinate transportation and had a great breakfast to start your day everyday. Staff spoke English well. Tea and coffee always available. Best part was the warm and accommodating staff at the reception desk, always looking to help with restaurant recommendations or anything you need help with. Always with a friendly smile. Great price. I would stay again.

Hotel really nice and staff super friendly. Anna and her colleagues ensured we had a comfortable night, they let us check in early after the long flight and were great helping us change dates of bookings when our plans changed. The room super cosy and clean, very tasty breakfast. Location prime, close to Old Quarter and walking distance to major sights. It felt like staying at the 5 start hotel but with the family and friendly feel of a homestay. Really enjoyed my stay here and cannot imagine staying anywhere else when in Hanoi.

The personalized service from the hotel staff, from the doorman, to the service desk, the concierge, to the wait staff, everybody went out of their way to meet our needs and exceed our expectations. Also, the location in the Old Quarter: it is close to most tourist attractions, yet it is in a more secluded area, making it the best of both worlds. The amenities and the facilities are awesome: the combination of luxury, comfort and affordability makes the Hanoi Pearl a winner in every way. A true gem in the heart of Hanoi.

Located in the heart of Hanoi's old quarter the location of this homestay is hard to beat. However, even better than the location is the owner and her family, they are AMAZING hosts. They made us feel at home right away by offering us tea and coffee and inviting us to stay for dinner, which was delicious! They are very helpful in suggesting things to do in Hanoi and they can help book other trips around Hanoi and within Vietnam. Next time I need a hotel in Hanoi this is where I'll stay. Highly recommend!

Location was spot on. Walking distance to most of the tourist attractions around Old Quarter. Food wise, you don't need to venture far to find some good Vietnamese food. The best part is how Marcus welcomes you to the hotel. Hit him up for pretty much anything - where to eat and what to visit. Marcus will be more than happy to help you out. He even organised our Halong Bay trip which was a bit cheaper than what was offered elsewhere. Would definitely be back at Icon 36 when I visit Hanoi next.

Property is centrally located, walking distance to almost every where around Old Quarters Hanoi. Hotel reception area beautifully decorated. Room was amazing, street facing with window, but surprisingly very well insulated. Best off all have got to be the service from the hotel staff, hands up 5 Star service. Everyone was extremely helpful and will go all out to attend to all our needs. Will definitely be our 1st choice the next time we visit Hanoi, no doubt.

Great English speaking staff, kind and always ready to help. Organised pick-up from the airport. Secluded location, away from the noisy streets of Hanoi, although it is located in Old Quarters - easy, walkable distance to many places. Many restaurants, cafes, laundry, money exchange, massage places and travel agents very close to the hotel. Big room, clean, kettle, TV, safe, cleaned every day. Lift to higher floors. Good Vietnamese or western breakfast.

This was the best hotel experience I have ever had. The most amazing helpful staff, who helped us so much to make the most of our stay in Hanoi. Beautiful rooms, everything was very clean, awesome breakfast with a great selection. The location can't be beaten, in the ultimate spot of the Old Quarter. We will definitely stay here every time we are in Hanoi. Thank you so much Maggie and the team at Hanoi Bella Suite Hotel!

Location is fantastic. Though it is on one of the small lanes in the old quarter, it's in the most happening area of Hanoi. Hotel is surrounded by good restaurants & bars, shops, massage centres and street food joints. It's very close to the lake. The staff was very courteous and helpful. Best thing was that they could understand and speak English. Highly recommended for tourists.

This is absolutely the best hotel in Hanoi! Brand new, decorated in a mix of colonial trendy style, perfect location in a quiet, green area (just a few steps away from the noisy Old quarter), most comfy beds ever, delicious breakfast, rooftop gym and pool. And most importantly, the entire staff is overly friendly and professional. Don’t miss out on this experience during your visit to Hanoi!!

If you are planning to stay in Old Quarter - thats the place to stay. I staid in different hotels around but this one is the best as a hotel, area around is most friendly and clean in Old Quarter. Great staff, they are really trying their best and quality of service is better than in majority 5 star hotels!! Amazing breakfast!!! All was great!!! Thank you guys.

Nice hotel with good location.Hotel belong Hanoi the old quarter very convenience to have most of attraction ,bar, restaurant ,tourist places.Room was clean and lucky to had upgrade with balcony room.. Breakfast was fantastic with lot of choices. We spend lovely trip in Ninh Binh and Ha Long Bay organized from hotel . Thank you to Hanoi Elpis team!

The best thing about the Hanoian Hotel is its staff. Kate and her team are absolutely superb. Even before we arrived they were incredibly helpfull with local tours, taxis, transfers etc. A 5 star hotel would be happy to have this team. The hotel is located on the outer (quieter) edges of the old quarter, which is a blessing.

This hotel is amazing with brand new rooms and it feels like a 5 stars hôtel in the middle of the old quarter , location is perfect, close to all famous place in Hanoi, a special thanks to mrs. Kim who took care of us during our stay. FYI Mrs. Kim will book for you the best tours and the best cars for airport shuttle.

This hotel is in the best location. In the old quarter Hanoi, it is next to absolutely everything you could want to see, plus many great food locations. This hotel is brand new (Nov 2018) so everything is immaculate. Staff are beyond helpful, definitely look at staying here.

Great new hotel in the middle of Hanoi's old quarter. Absolutely amazing buffet breakfast, best we had in our trip in Vietnam. Staff is helpful to book busses and tours. Would book here again when visiting Hanoi.

Very pretty boutique hotel on the edge of the French Quarter in Hanoi. It’s located in a posh area and is just 1 km from the hustle and bustle of the Old Quarter, which worked out perfectly.

Excellent customer service, nice hotel ambiance , location within the old quarter - I had the best stay in Hanoi.

We love the Cinnamon Hotel and their great staff ! Rooms are great and the location is perfect for seeing the sites.