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Travel Talk community

refunds due to coronavirus

10 days ago

I had a booking in Seville, but flights have been cancelled and also Spain is badly effected and i wont be able to travel there
why the pension is not refunding, i think they cannot do this ?
any suggestions

many thanks

1 comment

To cancel a booking you’ve made, please follow the self-serve options.

When you made your booking, you will have received a confirmation email. In that email you’ll find a button that says ‘Cancel your booking’. From there you will be redirected to a page with your booking details where you can choose the option to cancel your reservation. If you have free cancellation, you won’t pay a fee.

Another way you can do this is by visiting our Help Centre and signing in, using your https://Booking.com account.

Select the relevant booking and you will see your cancellation options, including those newly added due to the travel restrictions related to the pandemic. If your booking is not eligible for free cancellation, please contact the accommodation directly to see if they are able to make an exception. Their contact details can be found in the Help Centre.

Help Centre https://secure.booking.com/help.html