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I can’t use my booking due to new government rules - can booking sort out a refund?

10 days ago

We are due to go for 5 nights away in May but have now been told we have to isolate for 12 weeks due to the Coronavirus and having recent surgery and a baby. Is there anything that’s https://booking.com can do to help? The property basically says it’s not something they can help with but we aren’t allowed to travel. It was a non refundable stay but surely
You can help?

3 comments
United Kingdom
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10 days ago

They will help out, they have been doing it long before now.

To cancel a booking you’ve made, please follow the self-serve options.

When you made your booking you will have received a confirmation email. In that email you’ll find a button that says ‘Cancel your booking’. From there you will be redirected to a page with your booking details where you can choose the option to cancel your reservation. If you have free cancellation you won’t pay a fee.

Another way you can do this is by visiting our Help Centre and signing in, using your https://Booking.com account.
Select the relevant booking and you will see your cancellation options, including those newly added due to the travel restrictions related to the pandemic. If your booking is not eligible for free cancellation, please contact the accommodation directly to see if they are able to make an exception. Their contact details can be found in the Help Centre.

United Kingdom
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10 days ago

So basically we have to either ignore government guidelines and go on the break? or lose our money?