Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

United Kingdom community

Coronavirus

16 days ago

Hi,
I've got a booking to stay in Aviemore next weekend, booked at the best rate which does not give a refund for cancellation. Given the current govt advice, should I be able to cancel that booking and get a refund?
Thanks

14 comments
New Zealand
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16 days ago

Yes 'extenuating circumstances'

United Kingdom
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15 days ago

There is no guarantee because the UK government has ADVISED people not to travel, not officially banned it. If the property is feeling generous you might be lucky, but I doubt it. I think the time for getting refunds has passed and it is everyone for themselves. Most hotels, especially those in Scotland, make virtually nothing in the off season and rely almost totally on the summer months. There are going to be hundreds of businesses closing as a result of this.

United Kingdom
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12 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

United Kingdom
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12 days ago

It is not at the Coylumbridge Hotel is it?

https://www.dailyrecord.co.uk/news/scottish-news/s...

United Kingdom
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10 days ago

Indeed it is

United Kingdom
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10 days ago

Hi Scott, Sorry but the hint is in the term “nonrefundable”. You will not get a refund. You maybe able to claim on your travel insurance which of course you took out long before you booked!

United Kingdom
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10 days ago

Hi Colin, thanks for your condescending and utterly unhelpful comment. However, at the time of booking, the hotel had a bar, cafe, restaurant, gym, pool and spa that could be utilised by guests....this is no longer the case. Therefore, I believe that I have paid for a number of services which will not be available and it is not unreasonable to think that a refund in these circumstances should be given.

United Kingdom
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9 days ago

Glad to be of assistance

United Kingdom
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8 days ago

FYI Colon, booking has been cancelled free of charge

United Kingdom
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7 days ago

Great - my booking in Glasgow has not but then I booked direct with the hotel and not through https://Booking.com. I have an annual travel insurance policy.

United Kingdom
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9 days ago

At the VERY least you should be entitled to a partial refund due to lack of facilities. Unfortunately I think your chances of any sympathy from them is -7! Britannia Hotels Ltd do not get good reviews at the best of times, to put it mildly.

https://www.telegraph.co.uk/travel/hotels/articles...

United Kingdom
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7 days ago

I have a booking in May at a pub which has rooms but all pubs are closed so I assume I will get a refund?

United Kingdom
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6 days ago

I wouldn't assume anything, it is bars that are closed. So the room may still be avialable.

United Kingdom
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6 days ago

Ok I am on vulnerable list so not travelling for 12 weeks.