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How do I get my money?

11 days ago

The hotel I booked in Essen (Mercure Plaza) has reimbursed part of the pre-paid costs - but not to me directly or on my credit card, but https://booking.comThey just keep the money. I have repeatedly asked for the money back on the aid side, and in response I have received every time I should turn to the aid side. --- And here in this forum I had already described my request several times, but this was quickly deleted by https://booking.com. Probably again this time! Very annoying! So far, I have always praised https://booking.com as "Genius Booker". I guess not anymore.

1 comment

To cancel a booking you’ve made, please follow the self-serve options.

When you made your booking you will have received a confirmation email. In that email you’ll find a button that says ‘Cancel your booking’. From there you will be redirected to a page with your booking details where you can choose the option to cancel your reservation. If you have free cancellation you won’t pay a fee.

Another way you can do this is by visiting our Help Centre and signing in, using your https://Booking.com account.
Select the relevant booking and you will see your cancellation options, including those newly added due to the travel restrictions related to the pandemic. If your booking is not eligible for free cancellation, please contact the accommodation directly to see if they are able to make an exception. Their contact details can be found in the Help Centre.

Help Centre https://secure.booking.com/help.html