We understand your travel plans may be affected by the coronavirus (COVID-19). Contact the property you booked or visit our Help Center for support with changing your reservation.

Note: It may take us longer than usual to respond. Thanks for your patience.

Spain community

OYO Hostal Carabanchel: places to stay as a solo traveller, low budget

9 days ago

It has happened to someone that their reservation for the coronavirus was cancelled free of charge but booking has still charged your card????

9 days ago

The same thing happened to me. I haven't had my money back. I've been calling all week.

Well, nothing to wait for, although I hope they'll return it to me because if we couldn't unite all those affected to give them a hand, greetings.

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.