Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

United States of America community

Issues with help center/calling

2 days ago

Due to the covid-19 I need to cancel my reservation. The site refers me to the phone number. When I call it does not recognize my confirmation number or pin. However when I go back to the help center there is no other way to contact anyone. Any suggestions on getting through to someone?

2 comments
United States of America
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2 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

Argentina
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2 days ago

The US became Thursday afternoon (local time) in the country with the largest number of confirmed coronavirus cases in the world. According to Johns Hopkins University, which has a website updating global statistics in real time, it recorded a total of 82,404 cases, while those in China, now second on the list, reached 81,782.