We understand your travel plans may be affected by the coronavirus (COVID-19). Contact the property you booked or visit our Help Center for support with changing your reservation.

Note: It may take us longer than usual to respond. Thanks for your patience.

Travel Talk community

Can't travel due to coronavirus

15 days ago

When will we get our refund on a non refundable booking for thur 26th March? Had to cancel as we can't travel.

4 comments
United States of America
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15 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

United Kingdom
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14 days ago

Ok I will wait to hear from https://booking.com

Australia
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14 days ago

What Country are They in lockdown like Greece Italy Spain then most are letting you defer dates or get a refund if you cannot access you cannot travel .

United Kingdom
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8 days ago

https://Booking.com emailed yesterday to say we will get full refund but may take up to 15 days.Thankyou.