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Spain community

Hotel Regente - Madrid

7 days ago

We arrived in Madrid on Friday 13/03/2020 on the same day that the first major restrictions began, the same day that it was decided to close bars and restaurants in the city. We had a reservation with HOTEL REGENTE until 16/03/2020 and in view of the possibility that Madrid will close the exit from the city we decided to leave the same 13/03/2020 for Valencia to a family home. When they told the hotel staff about the situation, they did not hesitate for a second to help us and modify the reservation without any financial compensation. Then it started everything you already know. But we really don't want to fail to highlight the HOTEL's behavior. Thank you!!!

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