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United Kingdom community


20 days ago

Not guna be able to go to my hotel I booked with Coronavirus about will I get a full refund

United Kingdom
19 days ago

You will loose the deposit. But may get the balance back. But be prepared to take a financial hit. It is a situation that is not very good. BUT it is a situation that has never ever happened in the history of the world. And remember in the Plague people never went anywhere, except in a box once the x was on your front door.

United Kingdom
18 days ago

Hi Tracey, Sorry but I think Barry’s comments are valid. What sort of agreement did you sign up to? If “nonrefundable”. You will not get refund. You maybe able to claim on your travel insurance which of course you took out long before you booked!

United Kingdom
17 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.