Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

United Kingdom community

Refund of booking

8 days ago

Booked two night stay in Ambleside Lake District in April 24th & 25th. How do we claim our refund due to the Coronavirus?
Ref:3435343853 Pin:3619

Regards
Denis Christie

5 comments
United Kingdom
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8 days ago

Good luck getting anywhere with a refund. I have been trying for a week and nobody has responded to me.

Russia
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8 days ago

The same with me, did anyone try to call the property?

United Kingdom
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8 days ago

Same. Have booked 2 nights this weekend in Epic Hotels Seel Street. I know I booked non-refundable but the hotel are only saying I can reschedule the dates which is no help as I won’t be going again. I don’t mind paying a cancellation fee but to want to keep the whole amount when the hotel will be closing seems a bit harsh. https://Booking.com is saying it’s not law not to travel domestically so won’t help.

United Kingdom
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8 days ago

I too have emailed and had no reply... non-refundable is if the customer cancels - surely?

United Kingdom
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8 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

There is the possibility that free cancellation or rebooking is possible due to the Coronavirus pandemic. However this is dependent on several factors, including the formal governmental travel limitations in place at your origin and destination, your arrival date, and your reason for travelling.