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United States of America community

Hyatt Place Pittsburgh Cranberry

8 days ago

Hello, if I could give no stars I would. I hope this review reaches as many people as possible. During this time of panic and misfortune this hotel is being absolutely unreasonable. I made a reservation on February 27 to stay here March 20th and then the Corona virus hit. Even though I made a non-refundable reservation I thought since most other hotels are being flexible, maybe they would be too. This was not the case. Even though Hyatt sent out a mass email saying that they would be flexible, this branch did not comply to this thought. Instead, I was told repeatedly that I would not be refunded for my stay nor allowed to move it to a later date. After many calls to Booking and to the hotel itself I am still going to be charged for a stay. Booking has been very helpful in this process but they have also met the roadblock that is the management of this hotel. This Hyatt branch is stealing money from me and I hope no one else has to go through a similar experience.

2 comments
United States of America
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8 days ago

Why did this get posted here? I was looking for information about the island of Hawaii, specifically Kailua-Kona! So, I clicked on the <link> and see this about Pittsburgh! What is going on?
BTW,Corey, do not despair! Your problem is happening to everybody! Eventually Hyatt will compensate you. They are an outstanding organization. In the meantime, just dispute the charge when it hits your credit card. Good luck!

United States of America
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8 days ago

Thank you for your advice and encouragement. I think the review just posted to the general United States community. If you are able to narrow your search to an area try that.