We understand your travel plans may be affected by the coronavirus (COVID-19). Contact the property you booked or visit our Help Center for support with changing your reservation.

Note: It may take us longer than usual to respond. Thanks for your patience.

Spain community

Make sure you read the whole contract and the policies

19 days ago

It's important that by these dates you check the cancellation and refund policies well, because when it comes to the bigger picture as is currently the case for coronavirus, everyone goes crazy and doesn't comply, I have to cancel the plane tickets and the hotels didn't care, they only report that you can change dates over a maximum period, that if you don't serve them, because I'm sorry... they get your money.
In the next post I'll tell you how it went with the hotel and its reimbursement policy and its details so that you can decide whether to include it in your budget.
It hurts your thinking

19 days ago

In normal circumstances, we can accept that non-refundable bookings of lower room rates are indeed non-refundable if we initiated the cancellation. However, when in time of Covid-19 crisis, countries in lockdown, flights suspended.... things are beyond our control. Really need hotel operators to empathize us 🙏 and build up their hotel branding 😄

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.