Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

United Kingdom community

Please clarify - cancel reservation for free?

8 days ago

cancel the reservation for free? What does this actually mean - If you have already paid upfront to a company who's original poilicy was a non-refundable payment, can you now get a refund due to the Coronavirus?

4 comments
United Kingdom
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8 days ago

That is my understanding Joanna. I have just cancelled a booking free of charge and received an email to say that I would be refunded

United Kingdom
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7 days ago

Hi, I also cancelled a booking free of charge and I got a confirmation email. But it doesn't show that I would be refunded. I just got this: You recently requested if Cityroomz Edinburgh could cancel your booking, despite their cancellation fee policy. Congrats! They made an exception for you and let you cancel for FREE. You don't need to do anything else!

Spain
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7 days ago

Yes this is what it means

United Kingdom
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7 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

There is the possibility that free cancellation or rebooking is possible due to the Coronavirus pandemic. However this is dependent on several factors, including the formal governmental travel limitations in place at your origin and destination, your arrival date, and your reason for travelling.