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Travel Talk community

Corona virus

14 days ago

The property has been ignoring my requests to either waive the cancellation fee, which is the full amount for a 5 day stay or to postpone to September under the circumstances I.e. covid 19. What can I do please?

2 comments
Australia
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14 days ago

Contact https://booking.com if Hotel won’t listen

United Kingdom
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12 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.