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Travel Talk community

Coronavirus

1 month ago

Do you know of any inconvenience from the possible spread of the virus?

719 comments
United Kingdom
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1 month ago

Hola Claudia, where are you planning on going?

Colombia
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1 month ago

Madrid bruselas grecia alemania

I suggest not to travel to Europe (and better not anywhere) until the epidemic passes, for our own safety.

Spain
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17 days ago

IN AN IMPOSSIBLE SPAIN TO GET INTO, NOT BY LAND, SEA OR AIR, I'M IN AMERICA, I'M SPANISH, LIVE IN SPAIN AND I'M WAITING FOR YOU TO WARN ME, SO YOU TELL ME ALL THE CONTINENT THIS ISSUE AND IF YOU CONSIDER THEY WON'T LET YOU GO OUT OR PASS TO THE STREET.

Nigeria
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4 days ago

wooo . Sriously

United Kingdom
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1 month ago

Hi Claudia, as far as I can tell, you should be fine as here in the UK the government have not placed any travel restrictions on travel to those countries

Australia
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19 days ago

I hope this lady did not go to Madrid mate.

Spain
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17 days ago

Almost all of Europe is blocked and even when you get there, from the hotel or from home, you can't go out on the street and the UK was one of the first to close borders.

Nigeria
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4 days ago

yes . That is true

Spain
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1 month ago

There are no restrictions at present, although they do not advise northern Italy

Colombia
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1 month ago

Ok, gracias
Si sabes algo diferente agradeceria algun consejo o recomendacion

Germany
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1 month ago

restricted travelling recommended to China, Northern Italy so far.... look at a dayly report for updates in Europe... it is growing and at the moment changing .. problem is the incubation time of 14 days in which you can get symptoms. Positive is that people have already survived it. We should focus on them and not on panic, once you have survived it, you are happily threw :)

Colombia
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1 month ago

Thank you very much. I'll keep an eye on the information.

Germany
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25 days ago

Berlin is not yet in Focus, but some are (Region in Colgne and South Bavaria (Munich) in Focus. But the virus is coming up everywhere a bit. If you are healthy you have nothing to fear so far. LG Norbert

Turkey
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25 days ago

Hi, I would like to ask that I bought accomodation to Amsterdam but it is nonrefundable. So now I want to cancel it because of the virus, or postpone it. Is this possible?

Romania
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22 days ago

I am also interested in this topic, being in the same situation

India
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22 days ago

Even I am also interested, am in the same situation

A donde vas

Israel
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22 days ago

In the same scenario.

Ireland
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21 days ago

I am also interested in this topic. I believe we should be allowed to change dates as this virus is beyond our control. I would be going on my holidays otherwise.

United States of America
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18 days ago

I am facing the same thing with a reservation in Weisbaden Germany. They refuse to grant any reschedule or refund.

Egypt
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18 days ago

This is actually super rude,the case isn’t managed or even expected to be sorted out by a specific date.The staff isnt flexible and are taking the situation in one path that they aren’t accepting refund even if it was partial.This is total shame

Other
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17 days ago

The whole industry is struggling and you think they are rude... sure get all your money back and if you plan a trip next time, there won't be any hotels to go, maybe just a few that are expensive as hell... of course it's a bad situation but it was also your choice. Book with free cancelation next time and you're safe.

United States of America
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16 days ago

Hey, they have the opportunity to write much of these losses off as business expenses. On the other hand, the travelers who are upset, are upset because many have saved for years to travel to these countries and feel that they are having their money withheld without any services provided. Yes, the industry is acting rudely because they know they can try to grab as much money as they can despite the known fact that this a worldwide pandemic. You can bet, those who treated us this way, will never ever get our business again. BTW, not all places give the option for booking with no cancellation fee and many require you put a deposit down that becomes non refundable 60 days in advance. Problem is that you might pay the deposit several days before Europe closes down and due to timing by just days one should lose hundreds of dollars? Is that fair for those who just made that required deposit 60 days ahead and then Europe , flights, towns, etc. close down ?

Argentina
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15 days ago

I paid my entire reservation and they just want to cancel it. In Argentina, it was decreed to have to pay 30% more for all purchases abroad. I aborted $75,000 and now that reservation comes out $190000. And they want me to cancel it and get it back out!

United Kingdom
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9 days ago

I am a guest house owner. I now am an empty guest house owner – so I now find I have time to look at this site and add my penny’s worth. I myself have pre ordered and paid with insurance a weekend family get together with Hoseasons. I am guessing we aint going to get our money back – or even a change of dates. I am guessing that even the insurance companies are going bust. I am sorry for all of you who have lost your holiday. I am sorry for ALL OF US who are losing out. I have read the blogs here and would like to comment:
My particular gripe is the rise of Airbnb. Yes they offer incredibly low affordable prices. Yes they draw tourists into the area who spend money on restaurants and shops (i.e. those shops who haven’t already gone bust – because of online shopping)
However they are in direct competition with us small hotels and guest houses. So we have to reduce our prices to compete. …there was a comment…. A good working business model generates enough profit and a responsible business owner has mechanisms in place to protect them from force majeure……. – end of 2019 beginning 2020 our business / bookings were very slow … panic … so we withdrew all of our savings to bail ourselves out. Mid January onwards we get lots of forward bookings – all have condition – non refundable. Then Corona. To begin with we did refund £3000 of bookings – then realised that is not sustainable. Our booking engine is insisting we refund all of those bookings. We cannot. We have applied for a loan to see us through the next few months. We have to keep and pay our staff. We have filled in forms and answered lots of questions. No loan so far. We have a flat we can sell. The titles are held by the bank. We have asked the bank to release the titles – after 3 weeks – no progress.
So back to Airbnb: o.k. they are a new phenomenon - and governments and local councils don’t know what to do about them – or at least have done nothing so far. There was somewhere a comment… that we (guest houses) … should not be charging guests for services they wont be using.. suggesting we (guest houses) are stealing from them (guests) that is not true…long before the guest steps inside our premises – or having booked - are unable to get here – for any reason – we – (guest houses/ small hotels) have already paid out 10’s of thousands of pounds in maintenance – including: wages including staff holiday pay, paye ,staff pensions, hotel insurance, fire safety, electrical appliance safety, business rates, business refuse collection, accountancy , advertising ,and more…..
So – do Airbnb pay…. regulated minimum wages? Holiday pay? PAYE? staff pensions? INSURANCE? FIRE SAFETY (including inspections), business refuse collection? Accountancy, ………..do they pay ANY tax??? (which governments use to pay for hospitals roads police etc)
Many small hotels / guests houses WORLDWIDE are already before Corona – hanging on by their fingertips - if they go bust their staff will lose their jobs – the government will lose their taxes – and future guests will be at the mercy of giant hotels or unregulated Airbnb. I know of one instance where a guy took out a 6 months rental agreement on a flat – paid the first month then nothing but let the flat out to Airbnb – he can collect the Airbnb money then scarper at the end of the lease and there is nothing the owner can do about it except pay lawyers 100’s - with no result – he will be long gone.
Yes I am sorry for the guests – I am also a ‘guest’ – and I am a guest house owner – and hope to still be here at the same time next year.

United States of America
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15 days ago

That isn't helpful at all. The hotels are wanting to keep our money, don't care about our health (with some exceptions) and will be one of the first in line asking for a government handout.

Australia
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11 days ago

The government are putting millions into the economy and focusing on keeping businesses like hotels, restaurants, etc running so why shouldn’t guests be given refunds for trips they are legally unable to go on due to movement restrictions? Also you say book with free cancellation but who could ever imagine a worldwide pandemic like this?

United Kingdom
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8 days ago

That’s all very well to say , but reasonably priced accommodation some do not give free cancellation options , I booked Brighton in November and had no plans to cancel , I still don’t! But the only option was to pay up front and non refundable!! But this is exceptional circumstances and most definitely not my fault so if we are advised In July not to travel then I would expect a refund regardless of the non refundable terms ! I’m not cancelling !This is not a said guest house thus is an apartment

Romania
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15 days ago

I'm in the same situation for Munich....no refund....I think I'll go an caugh and sneeze all day long at their desk reception.....

United Kingdom
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18 days ago

Remember it’s also beyond control of hosts. If you book non refundable it’s a risk, make sure you have adequate travel insurance.

United States of America
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16 days ago

But it isn't beyond the hosts' control. If a host is retaining the rent when there is a government shutdown and they aren't going to be able to provide the lodging due to the guest not being able to get into the country, they shouldn't be in the business. This is wrong on so many levels.

United Kingdom
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12 days ago

I am a host. I run a small bed and breakfast. I have two rates - one where guests can have the flexibility to cancel, and a cheaper one that's non-refundable, and payment due at the time of booking. I always advise my guests in my confirmation email to get travel insurance for around £4 and give them a link to where they can get it. My business has been badly affected. Any payments we have taken in advance have been spent on running the business. We have had over 100 cancellations, about 50 of which are non-refundable. Everyone is asking for the money back. I don't have it, and I am not required to pay back that money anyway because it is force majeure. Guests can however claim on the travel insurance I advised them to get. Now that doesn't mean that I don't want to compensate my guests - I do. In fact I am offering them all the option to change their dates. You are assuming that every hotel is a major chain that is able to absorb the costs of cancellations. That's not right. On https://booking.com you've mainly got independant hotels and B&Bs. My insurance doesn't cover these losses. Yes, I can put them down as a business expense but all that means is that I get to reduce my tax bill by 20% of the cost of covering the refunds / changed dates. Coronavirus is beyond my control. Government shutdowns are beyond my control.

Spain
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12 days ago

But you have the money of those who made reservations without reimbursement and your moral duty is to return it, and that will never be forgotten by your future guests. It must be your government that helps you with these cases and not the guests who never made your stay.Because they can't get there. No travel insurance covers pandemic. You can't spend the money in advance from customers who haven't gone and won't be able to go. It's your moral and ethical duty to pay them back. I'm sorry too, but this will leave a mark on travellers, those hotels that won't return refunds, I'm sorry but they'll be marked.

Spain
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12 days ago

I'm in the same situation. Hotel in Berlin does not refund the amount due to non-refundable rate. The hotelier's argument is that if I get my money back, I may have to close up and fire the staff. I myself work for hotel chain and the 8 hotels in Spain have closed and the staff are on the street. Still, the money from all the customers who have decided to cancel has been returned. The option of postponing my trip is not viable, I do not know whether I will be working again this year, when the hotels will open or whether I can afford to go on holiday. This position of some hotels is unfair to the customer.

Ireland
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9 days ago

We are in the same predicament as yourself..we booked a non refundable payment to the hotel we were to stay at..and due to the border closures and flight canceled by airline we cannot go there..I have requested a refund as this cancelation was not our fault...however if they refuse we can try to get the money back by either our credit card company or our insurance..maybe you could do the same..no harm in trying..though just remember you health is more important..stay healthy and safe..

United Kingdom
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10 days ago

Moral
Ethical
Legal
I know which one the vast amount of hoteliers are siding on

United Kingdom
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4 days ago

Absolutely right Cristobal unfortunately a lot of hotels lack morals when it comes to money 👍

Bulgaria
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12 days ago

I am very sympathetic to your situation (and that of all small businesses in general) but I somehow can't agree with some of the arguments you made. Prepaid money are not loans against your operational expenses, so that fact that you spent money which you haven't earned/provided services for is simply evidence of poor expense/business management. So what you want to tell me is that all of you guys are running businesses at a loss and if it wasn't for all the pre-booked money you get, you can't be in business? Then by definition, your business has already defaulted and you are using someone else's money to keep it afloat.
A good working business model generates enough profit and a responsible business owner has mechanisms in place to protect them from force majeure. Not giving money back to people who physically can't even travel to the location any more to me is a scam and I can't feel bad for irresponsible business owners. And yes, this is what FM means - that exceptions should be made when there are good reasons. How would you feel if you ordered something from one of your vendors, paid them in full and not get it delivered without a refund? This is where a lot of folks right now are and no business ever should transfer the risk of doing business to the end user.

Mexico
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4 days ago

Hear! Hear! Cristal clear!! Very well put! 👍🏻👏🏻👏🏻👏🏻👏🏻👏🏻
Thank you for voicing my thoughts, couldn’t have said it better myself!! 🙏🏻

United States of America
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11 days ago

I'm sorry that this affecting your business, but your use of paid funds prior to rendering services to a customer is not correct. The customer is entitled to a refund. You should never start spending the money until service is rendered.

United Kingdom
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10 days ago

The hotel I booked a night with in London is refusing to refund my money , I would love to go to the hotel however it is the government who is stopping me , on the other hand I own a home in Cornwall which I rent out and I am refunding in full everyone who wishes to cancal their booking. I think in these exceptional times everyone should be able to recover their cancalled bookings as it is through no fault of theirs that they have been told , not advised not to travel

Australia
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10 days ago

These reservations are made by people in advance and not there yet. It's not fair. Corona virus is pandemic. It's not under your control and also with us clients. It's not fair. I wanted to go but how. It's government's decision.

Estonia
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9 days ago

Are you sure that the £4 travel insurance covers pandemics? I did get travel insurance and turns out that pandemics, just like wars, are not covered.

United Kingdom
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5 days ago

The Government help is very small and the little hotels and B&B's are not eligible for most unfortunately that is the reality. Not a dig at the Government by the way....I think they are doing what they can.

United States of America
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11 days ago

I agree. The money that was prepaid is not to be used if the host's country does not allow entry to the customer. That should be returned to the customer as services have not been rendered.

United States of America
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16 days ago

Travel Insurance does not handle this type of situation: pandemic or natural disasters. No! travel insurance which many of us had, did zilch in reference to this situation. Again, businesses have profit and loss, personal travelers there is not this option, unless on a business trip of their own.

Estonia
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9 days ago

I did get travel insurance, but it turns out that pandemics are generally not covered by travel insurance.

A que parte vas

United States of America
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21 days ago

I was forced to cancel a trip to France and we will get nothing back from our reservations for lodging. Entire cost lost. Owner was unwilling to give any kind of refund.

United Kingdom
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19 days ago

Same for me, for some reason the booking .com policy excludes France from the refund policy... just does not sound right and fair, does it? France is one of the most infected countries...
https://partner.booking.com/en-gb/help/legal-secur...

Australia
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17 days ago

FYI...It now includes France. It was updated today.

Kuwait
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21 days ago

Interested.already mad as the country I am leaving in,it is in lockdown ( it ends at the end of my trip) and the hotel doesn't want to refund the money.

Italy
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16 days ago

Ask them a voucher or the possibility to change your dates!

Czech Republic
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21 days ago

It depends on the hotel, I booked 2 hotels (non-refundable) for my stay in Mallorca and asked both for free cancellation, one answered right away and I could cancel for free, the other didn't react at all. Probably the situation will change if there will be quarantine on the island called by Spain.

United Kingdom
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18 days ago

Did https://booking.com process the cancellation or did you have to ask the hotel directly?

United Kingdom
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17 days ago

Hi, how did you get your refund back? Did you have to contact https://booking.com first? because we have been told by hotels we've booked they're happy to refund us but it has to be done through https://booking.com and we can't get in touch with anyone.

Germany
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15 days ago

may be there are vouchers for a trip next time..

Australia
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14 days ago

I'm the exact same!! Have you worked out how to do it? No one has got back to me for 5 days

United Kingdom
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14 days ago

I’m going to contact the hotel directly, and maybe change dates if I can’t get hold of booking. Com

Slovakia
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15 days ago

AHoj presne ako u nas jeden hotel bezproblemov zrusil rezervaciu a druhy chce zmenit datum ale nechce dovolit voucher :( ale zevraj ked je vyhlaseny state of emergency musia bezptalne vratit peniaze -spanielsko dalo nariadenie zavriet hoteli a to si myslim ze ti urcite vratia peniaze

Poland
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21 days ago

I am in this predicament also and I have contacted the relevant people and till now they refuse to refund for anything even after a mandatory quarantine has been enacted by my country (Malta) to all countries now

Romania
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21 days ago

I also have booked a trip to Amsterdam to the end of march. I really don't know what should i do. It is safe to travel at Amsterdam?

Netherlands
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19 days ago

The Dutch governemt just ordered that all schools, childcare institutions, bars, restaurants etc will have to close immediately until April 6th.

Netherlands
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19 days ago

There's a very big change the country gets placed on lockdown soon.I would cancel if I were you.

It's better not to travel anywhere. I suggest you cancel the reservation or postpone it.

Ireland
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20 days ago

Hi - I have the same issue with Spain and Paris, travelling in the beginning of June - I have booked a while back and both Non Refundable. Where do I stand? There is a current travel precaution to these countries from Dublin, Ireland.

Germany
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15 days ago

it is not yet close to the pandemic summet.. therefore about until mid april.... for the moment we exspect closing down acess to neighbor cities and a restriction of going outside positive is that in china the rate has reached a plateau

Ireland
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9 days ago

If these hotels had any decency they would refund or offer you a voucher for a future date....try contacting them direct..other than that try your credit card company as all cards are insured..or try your travel insurance

Italy
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20 days ago

MUST BE POSSIBLE

Serbia
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19 days ago

I booked travel in Italy, but because of Coronavirus I can’t go there. Problem is that I booked with option non refundable. What to do? This is not a small sum of money.

Karolina Bozic, I always suggest making reservations without advance payment, so as not to have such difficulties. You have to be careful because the future is uncertain.
About 5 years ago I planned to tour around Chile in January (when I was on holiday), but because of political problems they closed the university where I work and postponed classes all January and February (I ran out of vacations). What I did was cancel the reservations I made and I had no problem, because I didn't make any advance payments. You never know what the future holds.

Germany
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15 days ago

ask for a voucher for next trip... may be possible

Ukraine
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19 days ago

The same problem...

United States of America
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18 days ago

I have learned a lesson from making a mistake of booking a hotel in Berlin directly with a non refundable rate.
Now we cant travel from LA
The hotel has my 1500 euros & wont budge. Not even flexible at this time of crisis
Makes me mad
Got full refund from Amsterdam having used Booking. Com
Never again will i book directly

Spain
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16 days ago

I also had reservations in Berlin, non-refundable rate. The hotelier tells me he won't pay me back, otherwise I'd have to close up and fire the peronal. I also work in the sector, all our hotels in Spain have closed and we are all on the street. We are returning the full amount to the customers. In my case Booking sent me a free cancellation message, but I have not had any refunds.

United States of America
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12 days ago

How did you get your refund through https://booking.com for a nonrefundable room? I can't seem to figure that out.

United Kingdom
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10 days ago

I expect that if you booked a non refundable room you also had the sense to take out travel insurance.Claim on your insurance. The terms and conditions of your booking were presented to you by https://Booking.com when you made your choice and will be shown ion your https://Booking.com confirmation. Next time , for simplicity ,consider booking with refundable terms

Estonia
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9 days ago

Mike, travel insurance doesn't generally cover pandemics any more than they would cover unexpected wars breaking out.

United Kingdom
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7 days ago

as you will see from the many comments travel insurances do not cover pandemics. look at your own insurance to confirm this. Can you tell me what cancellation for free means, does it mean we can get a refund for non-refundable booking....the only decent thing that should be happening under these, once in several lifetimes, extreme totally unforeseeable times. in my view this is way outside the reasons why you would book a non-refundable booking.

United States of America
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5 days ago

Yes free cancellation is a full refund but due to the amount of refunds each hotel is having to make it may take quite a while to receive the funds back just mainly in part to the sheer volume being refunded

United States of America
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5 days ago

I didnt and the hotel took full amt for stay 6 mos before and was given 75% cancellation fee no matter how many months prior it was to be cancelled. I went back and forth between https://booking.com and resort via email only told I had to choose new dates and would also have to pay any differences. I called the next day and was issued a full refund no questions and was super polite to me so interpersonal skills go a long way. And I know the government will not appreciate any hotels robbing ppl in a time of crisis. Write your state rep guarantee it gets refunded

Australia
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9 days ago

Please name and shame these hotels and don't forget Trip Advisor to leave your ratings as I will be rebooking for next year, I have already given 5 star ratings to the places who have refunded from my bookings this month.

United States of America
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5 days ago

I agree

Australia
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12 days ago

I have asked my property to waive the cancellation, or even let me move my dates. They won’t let me, what a joke. We have government enforced restrictions and I have to pay the whole cancellation :(

Turkey
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11 days ago

In the same scenario

United States of America
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10 days ago

I am also in the same situation and it would be very unfortunate that they don’t allow us to do either

United States of America
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5 days ago

At first I was told by both https://Booking.com and my hotel (who had already taken the full amount of my stay out) I would not get a refund but could change the dates to anytime within 1 year but would have to pay any differences between my reservation and the new dates. Well I called the actual hotel after a week fighting via email and she was super pleasant and quick to issue a full refund without a single question asked. It took 3 min tops. Just be persistent I know I wasnt about to lose my 780 bucks swing how cancellation was not by my choice good luck and just call the resort 1st

United Kingdom
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2 days ago

I'm in a difficult situation now. I was staying at a hotel in Germany on a "non-refundable" booking. We were supposed to be staying 17th - 20th March but were informed on the first night that we would have to leave in the morning. I've asked for a refund for 2 of the 3 nights and they're flat out refusing. My bank is saying I'm not eligible for a Section 75 refund either due to the fact that they allowed us to have some of the booking (1 night)... I feel cheated and I definitely won't be staying at that hotel again! Still looking for advice. :-(

Spain
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24 days ago

Hello good afternoon, we have a trip to Marrakesh without cancellation on Saturday the 14th. Is there any possibility of cancellation with refund if you close the airports from madrid? Thank you.

Spain
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24 days ago

If airports are closed the airlines cancel the flights so they will refund the cost of the tickets

Greetings

Spain
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10 days ago

If they cancel the flight, yes, but they give you a bonus to spend it before December 31, 2020. At least flying does it that way.

Chile
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23 days ago

I just got canceled on a flight from Barcelona to Rome in early April, as Booking takes over the issue of reservations in hotels where they started cancelling flights?

United Kingdom
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23 days ago

Latest information from Bratislava, Slovakia (with some useful general info.) Only 5 cases, so far.
https://bratislava.sk/sk/information-and-recommend...

Are you really going to expose yourselves? Do you need cases to take action? The health resources of the countries are limited, I have a medical relative and things are more complicated than they seem.

Argentina
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23 days ago

Hello Usa closed flights to Europe and from Europe to Usa.

Argentina
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23 days ago

Are the Coronaviruses controlled in the ports of Argentina to Uruguay and vice versa, to use maritime means?

Argentina
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23 days ago

No creo

Argentina
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23 days ago

Someone knows if booking returns money from hotels in Europe

Argentina
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23 days ago

I'm consulting the same thing for Usa, I wrote in customer service

Argentina
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18 days ago

As I write to customer service, I have a hotel in baru and I received no answers (for March 31st)

United States of America
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5 days ago

Call your actual resort I was told absolutely not but took 3 min for fulk refund without cancellation fees approved by manager

Uruguay
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23 days ago

Yesterday I traveled by Buquebus for the day Bs As and they control nothing

Uruguay
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23 days ago

I go to Istanbul, I have some non-refundable hotels in Turkey, in case they close the airport, they return these amounts?

Argentina
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19 days ago

Did you have any answers about your practice? I'm in the same situation.

Spain
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23 days ago

Hi. We have a trip planned for April 13th. Starting in Prague, then Vienna and ending in Budapest. The hotels took them without refunds as the coronavirus was not there at the time. We just got canceled on the Prague flight. In this case, are the hotels refunded? Thank you so much for your help.

Mexico
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21 days ago

Hola ya te contestaron ?? Tengo la misma pregunta

Argentina
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18 days ago

Hi Nicola, I'm sorry to tell you that it's very difficult to get refunds from hotels if the reservation is non-cancellable. I had a three-week trip scheduled for Europe, with almost all non-cancellable bookings, and so far only UN accommodation has agreed to reimburse me for the money. Not even on Rep. Czech, where the government has directly closed the border the country, they deign to grant me reimbursement.

United Kingdom
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18 days ago

This may have changed. Look at this more recent advice to their hoteliers as they have declared Force Majeure: https://partner.booking.com/en-gb/help/legal-secur...

Azerbaijan
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16 days ago

Hi Nicola. I have trip with same destinations on coming Monday, difference only is my first city is Budapest then Vienna and last Prague. At the moment I got refund only from Prague's hotel. Considering that all my hotel payments were non-refundable many thanks to them. Hope other hotels will also follow their suit.

Other
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13 days ago

I am not even asking for a refund. I have asked to reschedule but so far they have not agreed. I understand the hotel industry is suffering, and this is why I am not looking for a refund, just a date in September instead.

Spain
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10 days ago

You're going to have it really complicated, the first thing they refer you to the hotel, they say the hotel doesn't take charge and you pay everything. They say that the booking people are helping by talking to the hotels , people who have the closest trips and trying to get them repaid, they will attend in that order , but I have not been told that personally, some say they have succeeded, but I fear they are isolated cases. Booking is unable to manage the avalanche at the moment and the host countries are amortising expenses with non-repayable reservations, from people who know they will not be able to go to their establishment, a disgrace that I will always remember, although I intend to go to Holland on April 30, by car, and then I will surprise the hotelier with his life. It's possible he even coughed a little when he saw him.

Spain
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22 days ago

I have a trip to Berlin on 22 March and asked the hotel directly whether they intend to return the payment of an NRF in case the situation gets worse, they directly said NO. That unfortunately Berlin does not pose a risk...

Argentina
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22 days ago

We have a reservation to travel to Riviera Maya, Mexico on Monday, March 16, on the subject of Coronavirus our country Argentina suggests not to travel abroad. We called Hotel Catalonia Riviera Maya and they informed us that the Hotel would not apply any cancellation charges. When we ask Booking to cancel at a reduced rate, he sends us an email saying that they will do their best to get the hotel to respond to our request. But we haven't heard back yet. How should we proceed?

Argentina
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22 days ago

I'm waiting for an answer, too. My Booking scene N York. Let's wait 48 hours. I'm from Bs Ace.

Israel
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22 days ago

I got the same answer and am waiting for 24 hours now. My flight was cancelled. I will give it another 24 hours, then will try again directly with the hotel and if they still refuse, will take the loss. Karma will deal with them.

Spain
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22 days ago

Hi, I have a trip to Madrid on the week of the 23rd at the Barceló Empress Hotel for the whole week. Because of the coronavirus crisis I don't know if I can go even though I fucked without cancellation I guess due to special circumstances I don't suppose I'll be charged at all

Panama
-
21 days ago

A mi me lo cobraran.

Argentina
-
18 days ago

They'll charge you, I can assure you.

United States of America
-
5 days ago

They cannot I assure you in a national worldwide emergency the have to refund you speak directly to the hotel or resort. I know they try but the have to refund you be persistant

Spain
-
10 days ago

yo de ti no iria a Madrid estos dias.

United States of America
-
22 days ago

We have a booked hotel in Washington DC through booking. The places we were visiting have closed due to the virus. In addition we have an elderly person traveling with us and feel that it is unsafe to use the metro. Can we expect a refund?

Mexico
-
22 days ago

Hi I'm going to Miramar beach I'd like you to recommend a budget hotel as we'll only spend the night as I've spoken to several and I've been told that the rooms are only for 2 people and the extra cost of a child is 400 pesos extra

United Kingdom
-
22 days ago

I’ve a (holiday inn extra )booked Liverpool
27th March for 3 nights
The Liverpool ledgens charity match postponed
I’ve booked via booking .com
I need a full refund as I won’t be attending
Holiday inn extra have told me this would be granted
Request to waiver fee ....

United Kingdom
-
11 days ago

Us too!! We were supposed to be at the Legends match and booked for Epic Seel Street Hotel. They will not refund at all!!

France
-
22 days ago

Hello, what about when your governement doesn't call for a restriction, but strictly/firmly invites to postpone all the trips and closes the schools ? Would it be possible also to benefit of an easier cancelation/postponing policy ? Airbnb just did it.

Chile
-
22 days ago

Gentlemen, I'd appreciate an answer commensurate with what's happening in the coronavirus world. It's got us all very complicated.

Spain
-
21 days ago

for which country Hector?

Chile
-
22 days ago

Esta es la respuesta del hotel Thank you very much for your email.
Please contact your travel agent https://Booking.com for any amendments

Spain
-
22 days ago

Hello! I have a trip to London for Thursday the 19th, but from the Spanish government, they recommend isolation for two weeks, so I think it's best not to do it... Can someone give me your idea? Besides, I'm afraid that being there, Spain will ban passengers from anywhere...

United Kingdom
-
22 days ago

Hiya, supposed to visit Brugge Sunday 15th March in Hotel Arogon. Will I need to cancel because of coronavirus?

United Kingdom
-
22 days ago

Hiya Bethany I checked with the FCO guidelines as I am going to Bulgaria soon and from what I read there are no restrictions for Brugge, but might be worth double checking

United Kingdom
-
22 days ago

Thanks Stuart

United Kingdom
-
22 days ago

No problem Bethany, happy to be of help

United States of America
-
22 days ago

Pretty sure you all will get the same response

Spain
-
21 days ago

Good afternoon, we had a malt trip that we were canceled. Are we getting our money back?

Spain
-
21 days ago

A España no vengais, os encontrareis todo cerrado

Argentina
-
21 days ago

Envié reclamos por dos hoteles en Florida, Usa, en 24 hs. me responderán... veremos

United Kingdom
-
21 days ago

I have booked to go to Portugal on the 20th. I do not want to cancel but May forced to at the last minute. Will I still be charged for my hotel room if this happens

United Kingdom
-
19 days ago

Check your booking confirmation for cancellation policy. if it includes free cancellation, you can often leave it until 3 or 4 days before. Your contract is with the accommodation. 'Non refundable' is usually at a lower price, but you take the risk, although you may be able to claim any loss from travel insurance, or your credit/debit card.

United Kingdom
-
18 days ago

Hi, I have family in Portugal and they have told us that Portugal is in total lockdown, Restaurants, cafes and bars all closed and none of the attractions like museums or water parks is open, they are reviewing their situation at the end of April. Local Police are making sure people stay indoors as no one is allowed out, supermarkets are only letting 5 people in at a time. I have a holiday booked for June and I will be cancelling. talk to the owner in Portugal. Hope you get your money back. x

Brazil
-
21 days ago

I have my flight to Italy canceled. How about my hotel reservation? Is it possible?

Argentina
-
21 days ago

YES, IT'S POSSIBLE, COMPLAIN THAT'S JUST

Argentina
-
18 days ago

It's fair, but it doesn't mean you're getting reimbursed. Most hotels make no exceptions (even in spite of the global situation) if the reservation is non-cancellable.

Brazil
-
21 days ago

também tenho hotel em Istanbul e Grecia sem cancelamento. A cia aérea já alterou horários dos voos. Como ficamos, não é o caso de força maior, as acomodações poderiam pelo menos oferecer o credito para outra época

Argentina
-
21 days ago

Sure, that should be it.

United Kingdom
-
21 days ago

Hi, we have a hotel booked in york are we able to cancel and receive a refund. I dont fancy taking the risk.

Australia
-
21 days ago

Check the cancellation policy on your booking.

United Kingdom
-
21 days ago

Hi it's the same as before any of this happened and no one is getting back to us, best part is we are going today !!!

United Kingdom
-
21 days ago

Disneyland Paris will temporarily close at the end of business on Sunday, March 15, 2020.

In an abundance of caution and in the best interest of our Guests and Cast Members, we are proceeding with the closure of Disneyland Paris, beginning at the end of business on Sunday, March 15, through the end of the month.

The Disney Hotels will remain open until further notice to give Guests the ability to make necessary travel arrangements. For those interested in Paris Disney stuff - The retail and dining complexes of Disney Village will remain open.

If you hold a reservation at a Disney Hotel for arrivals until June 1, 2020, we have waived all modification and cancellation fees until April 15th and we are offering you the same price if you wish to postpone your stay through Oct 15th 2020 (excluding transportation).

United Kingdom
-
14 days ago

We have a reservation at a Disneyland Paris hotel for 9th April . The hotel is closed and still no reply after more than a week from Hotel or https://Booking.com regarding a refund

United States of America
-
21 days ago

I have a trip to Austria from the US coming up and booked a non-refundable hotel. With the travel restrictions and Austria's proximity to Italy, are there any exceptions being made to either postpone or cancel the reservations?

Colombia
-
21 days ago

If my trip to Europe starts on 24 March I can spend two days in Madrid and then follow Brussels?

Spain
-
21 days ago

In our case the Booking service has been perfect. Even when the hotel refused to pay us back the amount already paid from the reservation (even though we could not enter the country of destination for the Coronavirus and had cancelled our plane), Booking has responded and offered us free cancellation. While I consider this to be normal under the circumstances, I believe that Booking should be thanked for the service provided.

Good night. Could you tell me how you got in touch with Booking? Thank you.

United Kingdom
-
20 days ago

Lucky you
I’ve contacted them and had no response yet

Paraguay
-
18 days ago

How did you contact the booking people? The borders of my country have also closed, and I want to re-genate my journey.

Argentina
-
18 days ago

Mario, why did you make the claim? I sent them an email and they don't give me answers!!

United States of America
-
16 days ago

So what about military employees and their families who are banned from travelling into the host country due to the virus? If there is a provision for travelers coming into the US from "banned" countries, why isn't their a provision for the families that are banned by the government from traveling into those countries because they are "military?" And why am I not getting a response from https://booking.com or the host?

United States of America
-
16 days ago

That was directed at https://booking.com.

Netherlands
-
21 days ago

I recommend writing a review. https://www.consumeraffairs.com/

Spain
-
10 days ago

gracias

United Kingdom
-
21 days ago

Jet2 have just announced cancellation of all flights to mainland Spain & Balearic Islands. I expect other airlines will follow. What is your policy for cancellation if a traveller has not got the means to reach their destination?

United Kingdom
-
21 days ago

If you book a whole trip, together, then if the flight is cancelled, they have to refund you everything, but if you booked things seperately, it depends. 1. Check with any operator or agent you may have used, or with the accommodation directly. If that doesn't work, you may be covered by travel insurance, or get a refund on your credit card. None are keen to pay out, but since any cancellation is beyond our control, I don't see how they can refuse.. Most of my bookings have free cancellation, and because I move around, none are for more than 3 nights, so any loss is limited.

Portugal
-
19 days ago

Thank you for your share ;)

Greece
-
19 days ago

very useful, but not updated even if it is dated today the 16th March, for example Spain is not included in the FC , I wonder...

United Kingdom
-
20 days ago

My daughter is in the same position as this phoned hotel not willing to change dates

United Kingdom
-
20 days ago

I’m going France end of May and don’t know if I should cancel

Netherlands
-
20 days ago

Decide in April.

United Kingdom
-
9 days ago

I'm due to go to Hamburg in may,but because were flying with Ryan air and all fights are grounded till june I'm currently trying to cancel our hotel,I've emailed them...I'm not expecting much joy judging by all the comments so far !

United Kingdom
-
20 days ago

What is the situation about cancellation fees due to flight being cancelled to USA because of Coronavirus?

Malaysia
-
20 days ago

Lompat

United Kingdom
-
20 days ago

whats happening in Iceland ...have travel booked for Easter?

United Kingdom
-
20 days ago

France have just announced they are closing the ski resort we have booked to stay at for a week due to corona virus. We’ve paid in full- will we be refunded?

Australia
-
20 days ago

Hi we have a European holiday booked from 8th May dies anyone know whether these travel restrictions will be lifted by then?

United Kingdom
-
20 days ago

Hard to say. China’s cases are dropping and they are around 3-4weeks ahead of Italy who are, in turn a week or so ahead of Spain and others. No way of knowing unfortunately. However, I am no expert. Sorry

Australia
-
20 days ago

I think I’ll wait until mid April and see where we are at I’m hoping things will settle down seeing Europe will be coming into warmer months???

United Kingdom
-
20 days ago

Several EU countries have declared a 'state of emergency', but can only do that for a limited period, such as a few weeks or a month, so we're unlikely to hear more, until we see how things are going. I have a trip booked for the end of April, but will wait to see if my flight is cancelled before cancelling accommodation - although I have contacted them, so they know the situation.

United Kingdom
-
9 days ago

I'd pretty much put my last pound on it and say no! Sorry😩

Australia
-
20 days ago

Hi, ive booked for 3 hotels in the philippines which wont even accommodate us and people cant even access due to lock down. and were just given options to change the dates of the booking. which means buying another thousand dollars of plane tickets just to avail the hotels. ridiculous

United Kingdom
-
20 days ago

Hi, I have two elderly relatives in their 80s booked to go to a UK hotel for a wedding. The advice for their age is to self isolate. The hotel is Non refundable- can I still get their money back if the GOV makes it mandatory.

United Kingdom
-
20 days ago

As is often the case, companies are keen to take our money, but reluctant to pay out! Booking_com call themselves a 'platform', so try to make the accommodation provider responnsible, and travel insurance want you to try evenerbody else before they will even consider a claim, and many will refuse unless the FCO tell us not to travel! If you didn't book accommodation with free cancellation, then you can appeal to Booking, or try your insurance, or else try your credit card provider. If all else fails, I think you'd have to try the small claims procedure.

United Kingdom
-
20 days ago

Yes, my thoughts also :-)

United Kingdom
-
20 days ago

Hi, myself and my partner have a booking for 2nd June 2020 in spain. The property says no refunds or date amendments. Does anyone know if this will change due to the current global issue with coronavirus?

United Kingdom
-
19 days ago

Mine said the same even though I'd booked for the period of this Spanish lock down. I called Booking. Com and the acquired a free refund for me from the hotelier instantly. The text service didn't work and there's zero info about the crisis on the app.

South Africa
-
20 days ago

What is Bookings stance on refunds if trips are cancelled due to corona virus?

South Africa
-
20 days ago

I am travelling to Turkey from 8 April

Hi. They canceled my plane ticket to Vienna. I had an apartment reservation through booking. It was non-refundable. But it's against my will. Will I get my money back?

United Kingdom
-
9 days ago

I have the same issue. I had flights to USA at Easter time. My flights has been cancelled and 2 of hotels are non refundable. They denied refund however i can't be phisically there even if I don't care about the virus. I contacted more times with https://booking.com but they didn't help

United States of America
-
20 days ago

I have a 3 night stay booked with a private hotel in Chelsea June 1/4. Non Refundable. I asked Bookings last week about a cancellation and they said they have contacted the hotel. Nothing in six days. I have cancelled the credit card with which this boking was made. Nothing was charged to it as yet. With all the travel restrictions on US Citizens and the currennt pandemic, is there any hope of perhaps telling the hotel I want to postpone the stay and do it later in the year perhaps?

Canada
-
20 days ago

The canadian governement advises people not to travel to another countries. Can I be refunded for my reservation? I was supposed to be in Sayulita (Mexico) from April 10th to 24 th. What do you recommend?

United Arab Emirates
-
20 days ago

has anyone received some answers from booking regarding cancelations due to Coronavirus?. As my flight was canceled, I've lost already the price for tickets and visas. But apparently this policy is not flexible in this scenario. Has Booking claimed something about this topic? Will we lose all this money? The cancelation fee is quite expensive.

Panama
-
20 days ago

I understand the cost of the visas. But why the airfare tickets? Contact them right away! I was able to get from iberia a credit to use in the future for the total cost of my tickets! In regards to the hotel reservation contact them as well, i posted in previous comments booking contact info also try contact the hotel directly.

United Kingdom
-
20 days ago

France end of May what’s the chances

United Kingdom
-
9 days ago

I'd say zero!

Argentina
-
20 days ago

Hello I have paid reservation in Amsterdam, but with COVID19, I don't know what happened in Argentine, as I do not to lose my money, since I paid everything

Germany
-
20 days ago

I just would like to add that I can understand not refunding if there is no great threat in the area and all. However, closed borders mean that hotels etc. would not be able to take any guests, so they withhold money they wouldn't have either way.
EDIT: The people staying at home actually get a cut in earnings which also isn't fair but this whole situation isn't fair for anyone including hotels, restaurants, etc.

United Kingdom
-
20 days ago

Ok, so similarly, everyone who has been told to stay home and not go into work shouldn’t be paid anything because the employee is taking money without working. Just because the industry is called ‘the leisure industry’ it most certainly does not mean leisurely for the hotel staff and business owners.
EDIT IN RESPONSE TO EDIT: (come on Stephanie, play fair and don’t re-evaluate your original post!)
So some people will at least receive a reduction in earnings but hotel owners and staff can’t work from home and will get paid - well, absolutely nothing - whilst still having to pay overheads and bills, business as well as personal.

Germany
-
19 days ago

I don't think that this situation is comparable, because every concert and event wouldn't need to refund either. And people are advised to stay at home to prevent the virus from spreading/ for public safety, though, they actually face consequences if they do so.
Nevertheless, I understand your standpoint and concern. Though I think we can agree that either one or both parties won't be happy. Either customers get a refund and hotels, etc. struggle or the customers lose a lot of money.

United Kingdom
-
19 days ago

Which is why the law exists.
The operative word is ‘need’. These companies will either have to or not, based on their legal contracts. The confusion you refer to regarding concerts, events and larger businesses exists because some companies who have the wherewithal to absorb large losses choose to waive their legal contracts with their customers which allows everyone to share the consensus that ALL legal contracts can simply be ignored. This is not, nor ever should be the case as you can imagine what the impact would be throughout society.

Germany
-
19 days ago

That is true. The law exists. This is why I can understand hotels not refunding in case of "fear". Nevertheless, in every country the rules of force majeure exist and stand above every law. In my case the force majeure applies and the law says that I can't file for compensation (such as travel costs), which I wouldn't have done anyway, while the hostel/hotel needs to refund in any case for not being able to provide service.

United Kingdom
-
19 days ago

So whats your problem then? Each and every case will be solved on BDC as and when Force Majeure comes into force as I have stated elsewhere on this platform. There is no legal basis to 'needs', it is an opinion and emotion based. Good to see you have sympathy for the travel companies you are not claiming from. Why is that? Is it based on a smaller amount of loss to you than your accommodation booking? Bravo!

Germany
-
19 days ago

I don't know how old you are but you seem very emotional and aggressive. As there is no way of having a calm and collected discussion I am going to refrain answering any further. You can interpret this in your favor if that soothes you. Regardless, thank you for your input and trying to speak for the other side.

United Kingdom
-
19 days ago

Oh thank you for your irrelevant and irrational reply in the case of having no other intelligent response based in fact. Contrary to what you may think, age is also irrelevant however I will put your childish response in my happy place which flows in abundance!

Jersey
-
20 days ago

Now most ski areas have closed and boarders are closing

Argentina
-
20 days ago

Same situation as many. I booked in France, in Meribel and at the close of everything, the hotel still doesn't recognize anything. First he said that if the government doesn't announce measures, they're open and receiving people. The French government now orders the closure of all activities, and the hotel does not respond. Booking also washes his hands. I hope someone recognizes this loss that is obviously not our responsibility. And if not, we know for the future, no more Booking