Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

United States of America community

grand beach miami

3 days ago

Hi, I have a reservation at hotel Gran beach miami, for 01-05-2020, I understand that miami's hotels are closed, but the hotel doesn't give me the postobility of returning my money as it's cancelled in its entirety which I can do thanks

2 comments
United States of America
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3 days ago

Are they closed till May 1st? I don't know that for sure yet, no one knows.

United States of America
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2 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.