Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

Spain community

Barcelona - not able to contact hotel - what to do?

7 days ago

I am not able to get in touch with my hotel not by phone nor by email. I sent a request for refund to booking assistance.
They told me that they will contact the hotel and after 48 hours I received a reply that "We have not received a response from the property" and that I need to contact the hotel.
this is not my fault, due to coronavirus Barcelona is not accessible, so I need to get a refund even partially.
Please help me, there is no response from hotel not by phone nor by email. #Booking.com

1 comment

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.