We understand your travel plans may be affected by the coronavirus (COVID-19). Contact the property you booked or visit our Help Center for support with changing your reservation.

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Spain community

Return Reserve COVID-19

7 days ago

How to proceed with a cancellation due to force majeure of an accommodation already paid VISA by you and NOT charged by the owner of the accommodation

12 comments

You requested to cancel these rooms:

• Apartment

STAY IN THE HEART OF MADRID cannot remove cancellation charges (€ 570). However, he proposes to change the dates of your stay.
Customer Service message: ""Do you want to cancel or contact Customer Service to choose other dates? This is the last thing booking sent me, when I already informed them that I had contacted the apartment and they told me that they agreed to the refund of the money but that that was a booking matter.Booking is the one who has to give us our money. Gentlemen, you don't drop the face of shame to take advantage of this situation.That's called enrichment without cause and punishable.

Spain
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7 days ago

Let us hope that a BOOKING-COVID-19 class action will not be initiated, the OCU is quite clear about this and there are already models for the cancellation of coronavirus tourism services by force majeure.

For the lawsuit, this is a joke and a shame.

Spain
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7 days ago

Let us see how their position evolves and, above all, how the communication problems they have are solved, because it is a major problem not to have immediate coverage of the problems raised. It's no use just having FAQS.

Hello, Carlos Sebastian. We regret the situation. The property has informed us that it is not possible to cancel your reservation for free, so the original conditions apply. So far there's nothing decreed for April. If the date approaches and you can't make the trip, we ask you to contact us to see what can be done. If you have any questions, we're here to help you.The latest from Booking. There's nothing decreed for April? From what I can see, they're not supposed to be in Spain.

United Kingdom
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7 days ago

My booking has been cancelled due to corronavirus but I have only been refunded 50%. My booking was at Zaragoza Cesar Augusto 11th April. I cannot get a request even logged with https://booking.com. I am disgusted with this company

Charging... Ligia, customer service team. Hello, Carlos Sebastian. Good news: this reservation has been cancelled for free. We sent you an e-mail confirmation.
We hope to see you again soon.

Spain
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7 days ago

Good news, let's hope all petitions claimed will be resolved soon.

United Kingdom
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7 days ago

Why is mine not cancelled for free?

Luxembourg
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7 days ago

How to proceed with a cancellation due to force majeure of an accommodation already paid VISA by you and NOT charged by the owner of the accommodation

To cancel a booking you’ve made, please follow the self-serve options.

When you made your booking, you will have received a confirmation email. In that email you’ll find a button that says ‘Cancel your booking’. From there you will be redirected to a page with your booking details where you can choose the option to cancel your reservation. If you have free cancellation, you won’t pay a fee.

Another way you can do this is by visiting our Help Centre and signing in, using your https://Booking.com account.

Select the relevant booking and you will see your cancellation options, including those newly added due to the travel restrictions related to the pandemic. If your booking is not eligible for free cancellation, please contact the accommodation directly to see if they are able to make an exception. Their contact details can be found in the Help Centre.

Help Centre https://secure.booking.com/help.html

Spain
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5 days ago

Perfect, before cancelling the reservation and after contacting the property, the property will agree to the refund of the amount of the reservation paid even if it is a non-refundable reservation. The property confirms that BOOKING should be the one to return the amount paid as it is in possession of that amount.
Now it's all in your hands to make the outreach of the reserve by force majeure COVID-19.