We understand your travel plans may be affected by the coronavirus (COVID-19). Contact the property you booked or visit our Help Center for support with changing your reservation.

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Travel Talk community

Refund

12 days ago

Why will hotel not refund all or any monies due to corona virus cancellation?? We had booked it 9th feb 2020 before any pandemic outbreak so chose non refundable option as every intention of going as train and theatre tickets also booked and paid for. The government have advised not to travel so we should be getting some sort of refund or option to change dates???

3 comments

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

Dominican Republic
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11 days ago

The hotel for which I made the reservation for the month of March closed its facilities in the time I would stay at it, I have called the hotel and to change the date for later but they tell me they can only do it if they make the request from Booking. So I contacted Booking by phone and e-mail making the request about it but after five days I have been in this process they still give me an answer. I am about to conclude that this is a lack of responsibility on the part of Booking, it has been long enough and they are not telling me anything.

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Please be aware that due to the current circumstances it may take us longer than usual to respond to your questions and requests. We thank you for your patience.

Help Centre https://secure.booking.com/help.html