We understand your travel plans may be affected by the coronavirus (COVID-19). Contact the property you booked or visit our Help Center for support with changing your reservation.

Note: It may take us longer than usual to respond. Thanks for your patience.

Travel Talk community

Covid-19 related cancellation

15 days ago

I have booked Typically Swiss Hotel Tascherhof in Zermatt early April but obviously the country is in a state of lockdown but their GM is very persistent on not giving me a refund when all the other hotels in booked for my trip have done so. What can I do? It is really not what I wanted as I really wanted to visit Switzerland again for my one year wedding anniversary (went there last year for my honeymoon) but this hotel just wouldn’t understand. In fact https://Booking.com has declared force majeure to its partners but this hotel refuses to comply with the provider’s suggestion to refund guests affected by the covid outbreak.

1 comment
United Kingdom
-
12 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.