Covid-19 related cancellation
I have booked Typically Swiss Hotel Tascherhof in Zermatt early April but obviously the country is in a state of lockdown but their GM is very persistent on not giving me a refund when all the other hotels in booked for my trip have done so. What can I do? It is really not what I wanted as I really wanted to visit Switzerland again for my one year wedding anniversary (went there last year for my honeymoon) but this hotel just wouldn’t understand. In fact https://Booking.com has declared force majeure to its partners but this hotel refuses to comply with the provider’s suggestion to refund guests affected by the covid outbreak.