Due to the current situation related to the coronavirus, we understand you may need to change your travel plans. To get the latest info, contact the property you booked to check if they can accommodate you. You can also visit our Help Center for support with making changes to your booking.

Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thanks for your patience.

United States of America community

Corona virus emergency

8 days ago

The borders have been closed I need help from https://Booking.com to help me rescheduling my trip. Unfortunately we are in lockdown in the USA so I cannot make it to my vacation. I need help can a rep. Please call me so we can work this out. My booking number is3259726045. Have been online trying to reschedule and have called and been on hold for hours I really need help. I was looking forward to my vacation. Due to this virus everything is just a mess. I need help.

4 comments
United States of America
-
8 days ago

Hi Diana! Join the crowd! Booking dot com is a great resource but they will not get you a refund, especially now! Follow the suggestions that are provided in your Confirmation Notice about canceling your reservation and be prepared to get charged and lose your 1st day payment plus taxes and service fees, just like everybody else. You then can dispute this charge with your credit card company, but good luck getting anywhere with that!
The entire Hospitality and Travel Industry is teetering on collapse so sit tight at home and wait it out. Be content that you are healthy and at home! Many are stranded overseas and cannot get home!

Cameroon
-
7 days ago

The borders have been closed I need help from https://Booking.com to help me rescheduling my trip. Unfortunately we are in lockdown in the morocco so I cannot make it. I need help can a rep. Please call me so we can work this out. My booking number isThe borders have been closed I need help from https://Booking.com to help me rescheduling my trip. Unfortunately we are in lockdown in the USA so I cannot make it to my vacation. I need help can a rep. Please call me so we can work this out. My booking number is3259726045. Have been online trying to reschedule and have called and been on hold for hours I really need help. Due to this virus everything is just a mess. I called the property, And emailed booking and the hotel, and tried to change my booking and payment details online. I need help.

United States of America
-
5 days ago

We understand the current situation may force you to change your plans. The best way we can support you is by visiting the Help Centre since that way we can look into your existing bookings.

Help Centre https://secure.booking.com/help.html

Please be aware that due to the current circumstances, it may take us longer than usual to respond to any queries you send us. We thank you for your patience as we are trying to prioritise people with imminent reservations.

Cameroon
-
5 days ago

Thanks for your answer.
The borders have been closed I need help from https://Booking.com to help me rescheduling my trip. Unfortunately we are in lockdown in the morocco so I cannot make it. I need help can a rep. Please call me so we can work this out. My booking number isThe borders have been closed I need help from https://Booking.com to help me rescheduling my trip. Unfortunately we are in lockdown in the USA so I cannot make it to my vacation. I need help can a rep. Please call me so we can work this out. My booking number is3259726045. Have been online trying to reschedule and have called and been on hold for hours I really need help. Due to this virus everything is just a mess. I called the property, And emailed booking and the hotel, and tried to change my booking and payment details online. I need help.

Im unable to make any modifications online via the booking site.
Regards