Content guidelines

Hate, discrimination, and harassment

Hate speech and discriminatory language is not permitted on Booking.com. We want all our guests and partners to feel safe and respected, so we don’t allow:

Content promoting violence, discriminatory language, or hatred against a person or groups based on the basis of who they are – this includes any form of discrimination based on age, disability, ethnicity, gender identity and expression, nationality, race, immigration status, religion, sex, sexual orientation, veteran status, caste, political opinion, and serious diseases.
Content that harasses, bullies, or threatens others (or incites others to participate in these activities) – Booking.com should be a safe place for all our users, and we take a firm stance against any content that could be deemed intimidating, threatening, rude, or disparaging.

Violent, offensive, and restricted content

Booking.com is not a place for violent or offensive content, or content that’s deemed legally restricted based on local laws. We don’t allow:

Content that promotes, facilitates, or encourages any kind of violence against others – this includes threats of violence, recommending violence, or any declaration to commit violence.
Content that’s obscene, offensive, or inappropriate for all audiences.
Content that offers, sells, advertises, or facilitates the sale of regulated or restricted goods and services.
Terrorism related content – includes content that promotes, supports, or incites acts of terrorism, or that supports or represents any terrorist organization, its leaders, or associated violent activities. In addition, we don’t allow content that we deem—at our sole discretion and as aligned with the Consolidated United Nations Security Council Sanctions List—to promote, support, or incite acts of violent extremism, or that supports or represents any organization engaged in violent extremism.

Animal welfare

Animal cruelty isn’t tolerated by Booking.com. Guests, partners, and employees are expected to respect domestic animals and wildlife and to provide living conditions for animals that align with our Animal Welfare Guidelines.

We don’t allow:

Content that displays or promotes direct contact with wild animals
Content that displays or promotes animals in captivity with bad welfare conditions
Content relating to activities, entertainment, or sport events known to cause distress or harm to animals

Content of a sexual nature

We don’t allow content that contains sexually explicit material, nudity, or pornographic acts. This includes any content including text, digital, and animated images that supports, promotes, or depicts child sexual exploitation or sexualized content of suspected minors (i.e. Child Sexual Abuse Material or CSAM).